Online Statements FAQs

* Note: You can resume delivery of your paper statements at any time by selecting the “Unenroll” link to the right of the account on the Online Statements page.

When you enroll for Online Statements, your returned checks will be discontinued after the first month and an electronic image of the front of your checks will be available online.

In addition, you may view an electronic image of the front and back of your checks by clicking on the check number on the Account Detail page of Regions Online Banking.

What is a PDF?  What software do I need to view my Online Statements?

PDF stands for Portable Document File and is a standard way to deliver electronic documents on the Internet.  Your Online Statement will be delivered as a PDF document and requires Adobe Acrobat Reader to view.  You can download a copy free of charge at www.adobe.com.

What are statement enclosures and how do I view them?

Statement enclosures are promotional, marketing and regulatory information applicable to the different types of accounts mailed to you along with your paper statements.

To view the statement enclosures simply click on the “View Enclosures” icon from the Online Statements screen.

How do I enroll for Online Statements?

To enroll for Online Statements, you will need a Regions checking or savings account and must be enrolled in Regions Online Banking.  If you enrolled in Regions Online Banking on or after August 10, 2008, your accounts are automatically enrolled. If you enrolled prior to this date, you may enroll manually by clicking on the Enroll link to the right of the account on the Online Statements screen.

What happens after I enroll?

Once you enroll, your first Online Statement will be available within 2 business days. You will receive both a paper and electronic statement for the current statement cycle. After one month the paper statements will discontinue.

Online Statements for new checking or savings accounts will be available at the end of your first statement cycle, usually within 30 to 45 days of the account opening.

How many months of Online Statements will I be able to view online?

You can view, save and print up to 18 months of Online Statements.  All available Online Statements will be accessible within 2 business days after enrollment.  Each month a new statement will be added to your available list and the oldest statement will no longer be available online. 

If you need a copy of a statement no longer available through Online Statements, contact Customer Service, visit your local branch, or use the Document Request form on the Customer Self-Service Center page of regions.com. Fees may apply.

Can I enroll for more than one checking or savings account?

Yes.  All of your personal and/or small business checking and savings accounts will be accessible with Online Statements.  You can enroll and unenroll accounts at your discretion.

What if I enroll and then decide I want to switch back to paper statements?

You can easily cancel Online Statements using the “Unenroll” feature on the Online Statements screen.  Please note that if you were a “Return Check” or “Image Statement” customer before enrolling in Online Statements, fees may apply if you return to your previous fee-based service.

Can I see my savings, mortgage or investment statements online?

Online Statements are currently only available for your personal and/or small business Regions checking and savings accounts.

How can I start receiving or remove Check Images?

If you would like to begin receiving or cancel your Check Images, please call 1-800-REGIONS (1-800-734-4667) and a Regions banker will assist you.

How do I access my Online Statement?

You will need to log in to Regions Online Banking to access your Online Statement.  Click the “Online Statements” link located in the Accounts menu.  Select the appropriate month in the dropdown link and click the “View Online Statement” icon.  This action will launch Adobe Acrobat, which will display your selected Online Statement. 

Visit www.adobe.com to download a free copy of Adobe Acrobat Reader.

How do I print my Online Statement?

To print an Online Statement, select “File” then “Print” from the Adobe Acrobat menu selection.

How do I save my Online Statement?

To save an Online Statement, select “File” then “Save As” from the Adobe Acrobat menu selections.

How do I update my email address?

On the Online Statements screen, simply click on the “Edit” link next to your email address. Enter the updated email address and click “Save”.

It is important to keep a current email address so you will receive Online Statement notifications without interruptions.

What if I need a copy of a canceled check?

You can submit a request online using the Document Request Form on the Customer Self-Service Center page of regions.com, or call 1-800-REGIONS (1-800-734-4667) and a Regions Banker will assist you.  Fees may apply.

In addition, you may view an electronic image of the front and back of your checks by clicking on the check number on the Account Detail page of Regions Online Banking. From this screen you will have the ability to print a copy of the check.

How do I get a copy of an old paper statement?

You can view up to 18 months of account information with Online Statements.  If you missed an opportunity to print or save a past Online Statement and it is no longer available, you can submit an online request using the Document Request Form or call 1-800-REGIONS (1-800-734-4667) and a Regions Banker will assist you.  Fees may apply.

What security methods are used to protect my Online Statements?

Since User IDs and Passwords are required to access your Online Statement, personal information is more secure than in your mailbox, where identity thieves can easily grab your paper statements or cancelled checks.  Regions also uses state-of-the-art security measures to ensure your confidential information is protected 24 hours a day.

Regions' Internet products use the latest encryption technology to secure your data.  Encryption is the process of transforming data into a form unreadable to anyone except those who possess the decryption key.

For your protection, Regions uses 128-bit encryption throughout our Online Banking website. For more information about recommended browsers that support 128-bit encryption, click here.

Regions uses digital certificates to ensure that when you access our secured websites, you are actually communicating with Regions and not an imposter.

Regions' servers are physically secured and monitored 24 hours a day. They are also protected by Internet firewalls.

Regions requires a sign-on before access is allowed to your personal data. Your Password is displayed as asterisks when you enter it.

To prevent unauthorized access to your accounts when you step away from your computer, your Internet Banking session automatically signs off after 10 minutes. It is recommended to sign off or close your browser after completing your banking session.

Why am I receiving overdraft notices by email?

Emailed notifications for overdrafts or insufficient funds are provided as part of your Online Statements enrollment. Because we value your time and relationship with us, emailing this information ensures that you are notified as soon as possible and are able to take any appropriate action.

What if I do not want to receive Overdraft Notices by email?

These notices are tied to your Online Statement enrollment. If you would not like to receive these notifications, you may unenroll for Online Statements. This will result in your monthly statement and any future overdraft notice being mailed to the address on file for your account.

Can my overdraft notices be sent to a different email address than my Online Statements notifications?

No. Overdraft notices will be sent to the same email address that your Online Statements notifications are sent. If you would like to edit the email address, simply access the Online Statements page and select the edit link under the desired account.