Account Access:
Alerts:
Account Access
| What accounts can I access on Regions Online Banking? |
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| You may access any personal or small business checking or savings account, installment loan, mortgage loan, and line of credit. If you do not see an account on which you are a signer, simply call 1-800-4PC-BANK (1-800-472-2265). |
| Why is the full account number not displayed? |
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| For your safety, we have masked all but the last four digits of your account numbers on the system. In order to identify your accounts quickly, use the nicknames function to add a nickname to any checking or savings account. |
| Can I have my accounts display in a different order? |
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| Your accounts are sorted by account number. Generally, this means that your accounts show in order of oldest to newest. Currently, there is not a way to change the sort order of your accounts. The nickname function will allow you to quickly identify your accounts. |
| Can I change my account nickname? |
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| To change the nickname of your account, simply access the eServices Tab and select "View/Edit Account Nicknames." View our step-by-step instructions for helpful information. |
| How much transaction history will I be able to view online? |
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| The first 90 days of transaction history becomes available within one business day of enrollment into Online Banking and begins to build up to 18 months. |
| Can I view a copy of a check that has cleared my account? |
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| Yes. Copies of up to 18 months* of cleared checks can be found in the transaction register of Online Banking. To access a copy of a check that has cleared your account, simply click on the check number in the description field of your transaction register. |
| Can I sort my transaction history? |
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| To sort transaction history, simply select one of the available options in the "Filter Transaction History" drop-down menu. You may also sort the transaction history by date, type, description, and debit or credit by selecting the transaction history column heading. |
| Can I access a copy of an overdraft notice? |
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| Yes. In the event an overdraft occurs on your account, a link will be provided in your transaction register. By selecting this link, you will be able to view the details of your overdraft. |
| Can I be notified by email in the event I receive an overdraft notice? |
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| Yes. By enrolling into Online Statements, you will also receive an email in the event an overdraft occurs on your account. The email will be sent to the same address to which your Online Statements notifications are sent. |
Alerts
| How do I create an alert? |
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| To create an alert, simply log in to Regions Online Banking and access "View/Edit Alerts" from the Accounts menu. Select "Create" next to the alert you would like to establish and follow the on-screen prompts. |
| How do I change the email address an alert is coming to? |
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- Currently, we have three automatic security alerts to notify you if your email address has changed, if your password has changed, and if a payee was added or modified in Online Banking. These alerts are sent to your primary email address. To edit your primary email address, simply access "Change Email" option from the eServices tab once you are logged in.
- To edit the email address on one of your optional alerts, simply select "Edit" next to the alert.
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| Why can I not turn off some alerts? |
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| Currently, we have three automatic security alerts to notify you if your email address has changed, if your password has changed, and if a payee was added or modified to your Online Banking account. These are in place for security reasons and cannot be turned off. |
| How do I stop an alert that I set-up? |
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| To cancel a previously established optional alert, simply access the "View/Edit Alert" option from the Accounts tab and select "Delete" next to the alert you would like to discontinue. |
* The first 90 days of transaction history becomes available within one business day of enrollment into Online Banking and begins to build up to 18 months.