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Account Access FAQs

Answers to your questions.

One of the most convenient features of Regions Online Banking is the ability to access all of your accounts at any time of day. You also have the ability to set up alerts to remind you of your account balance, let you know when a transaction posts for a set amount, and so much more. Review the frequently asked questions below to get answers to many common questions customers have when first viewing their accounts and setting up alerts online.

 

Account Access:

Alerts:


   Account Access

 

What accounts can I access on Regions Online Banking?
You may access any personal or small business checking or savings account, installment loan, mortgage loan, and line of credit. If you do not see an account on which you are a signer, simply call 1-800-4PC-BANK (1-800-472-2265).

 

 

Why is the full account number not displayed?
For your safety, we have masked all but the last four digits of your account numbers on the system. In order to identify your accounts quickly, use the nicknames function to add a nickname to any checking or savings account.

 

 

Can I have my accounts display in a different order?
Your accounts are sorted by account number. Generally, this means that your accounts show in order of oldest to newest. Currently, there is not a way to change the sort order of your accounts. The nickname function will allow you to quickly identify your accounts.

 

 

Can I change my account nickname?
To change the nickname of your account, simply access the eServices Tab and select "View/Edit Account Nicknames." For step-by-step instructions, click here.

 

 

Can I view a copy of a check that has cleared my account?
Yes. To access a copy of a check that has cleared your account within the last 18 months, simply click on the check number in the description field of your transaction register.

 

 

How much transaction history will I be able to view online?
Up to 18 months of transaction history will be available. Transaction history becomes available within one business day of enrollment into Online Banking.

 

 

Can I sort my transaction history?
To sort transaction history, simply select one of the available options in the "Filter Transaction History" drop-down menu. You may also sort the transaction history by date, type, description, and debit or credit by selecting the transaction history column heading.

 

 

Can I access a copy of an overdraft notice?
Yes. In the event an overdraft occurs on your account, a link will be provided in your transaction register. By selecting this link, you will be able to view the details of your overdraft.

 

 

Can I be notified by email in the event I receive an overdraft notice?
Yes. By enrolling into Online Statements, you will also receive an email in the event an overdraft occurs on your account. The email will be sent to the same address to which your Online Statements notifications are sent.


   Alerts

 

How do I create an alert?
To create an alert, simply log in to Regions Online Banking and access "View/Edit Alerts" from the Accounts menu. Click on "Create" next to the alert you would like to establish and follow the on-screen prompts. For step-by-step instructions, click here.

 

 

How do I change the email address an alert is coming to?
  • Currently, we have three automatic security alerts to notify you if your email address has changed, if your password has changed, and if a payee was added or modified to your Online Banking account. These alerts are sent to your primary email address. To edit your primary email address, simply access "Change Email" option from the eServices tab once you are logged in.
  • To edit the email address on one of your optional alerts, simply click on "Edit" next to the alert.

 

 

Why can I not turn off some alerts?
Currently, we have three automatic security alerts to notify you if your email address has changed, if your password has changed, and if a payee was added or modified to your Online Banking account. These are in place for security reasons and cannot be turned off.

 

 

How do I stop an alert that I set-up?
To cancel a previously established optional alert, simply access the "View/Edit Alert" option from the Accounts tab and click on "Delete" next to the alert you would like to discontinue.

 

 

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