RegionsNet
Online Banking Account Access
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RegionsNet General FAQs
Answers to your questions.
We have compiled these questions using input from several different areas including Regions' Customer Service department. However, please remember that an "FAQ" section is simply a listing of frequently asked questions - if your question is not answered here, feel free to call us at 1-800-REGIONS (1-800-734-4667).

 

 

 

Why does the amount of a debit card transaction in my current day activity not match the amount on my receipt?
The amount appearing in your current day activity is the amount approved when the merchant originally received authorization. For example: A restaurant will originally authorize the amount of the total check and add an estimated tip, but you may add a tip that is different than the estimated tip to that amount when signing your receipt. When the transaction is actually processed, the entire amount that you signed on the receipt is then debited from the account

 

 

Who can I call if I have questions or concerns about debit card transactions?
The Regions Visa CheckCard center can be reached at 800-295-8472 between the hours of 7 a.m. CT to 7 p.m. CT Monday through Friday and on Saturday from 7 a.m. CT to 2 p.m. CT.

 

 

What information do I need to enroll in online banking?
In order to enroll in RegionsNet Online Banking, you should have a computer with Internet access and a Regions Bank checking account. In addition, during the application process you will be asked to provide personal identification and account information for security reasons.

 

 

How much does RegionsNet Online Banking cost?
RegionsNet Online Banking is free.

 

 

What account services can I access online?
The following services are available through RegionsNet:
  • Check reorder
  • Send and Receive Secure Messages to a Regions Online Banking Representative
  • Create transactional alerts 

 

 

Is Online Banking secure?
Yes, we have utilized the most trusted method of securing Internet transactions available. Refer to our Security & Browser Issue FAQ’s to learn more.

 

 

What does real time mean?
Real-time refers to the availability to view transactions and balances on accounts as intra-day activity occurs. For example, if you visit your local branch and make a deposit, when you return to your computer and log into RegionsNet the transaction you made at the local branch will be reflective in your balance, as well as appear in your account register as a pending transaction.

 

 

What if I forgot my Login ID or password?
If you forget your Login ID you must call 1-866-665-7638, Monday through Friday, between 7 a.m. and 7 p.m. CT or on Saturday between 7 a.m. and 2 p.m. CT. If you forget your password you can use the self service password reset on the Login screen or you can call 1-866-665-7638, Monday through Friday, between 7 a.m. and 7 p.m. CT or on Saturday between 7 a.m. and 2 p.m. CT.

 

 

Can I use Quicken or Microsoft Money with Online Banking?
Yes, you can download information from RegionsNet to your personal financial management software. Click here  to get specific instructions on how to successfully download your information the first time you login to RegionsNet.

 

 

When is the online banking system available?
RegionsNet Online Banking is available 24 hours a day, seven days a week with the exception of these standard maintenance times:

Standard maintenance times for RegionsNet
Monday - Friday 2:00 a.m. – 3 a.m. CST
Sunday morning Midnight – 6 a.m. CST

 

 

What hours are your customer service agents available?
The Regions Online Banking Customer Assistance Center is available Monday through Friday, 7 a.m. to 7 p.m. Central time and Saturday 7 a.m. to 2 p.m.Central time.

 

 

How do I re-order checks?
Simply click on the Reorder Checks link under the Customer Service tab.

 

 

What are "eStatements"?
eStatements allow you to receive your paper statement electronically through RegionsNet. This provides a secure and convenient way to store and retrieve your checking and saving account statements.

 

 

Can I use my browser's ability to store my user-id and password?
Unfortunately not. RegionsNet is accessed using a web address, and your web browser’s ability to recognize this address will not exist. If you do not know your password or need it reset, contact Regions Online Banking Customer Assistance by calling 1-866-665-RNET (1-866-665-7638), Monday through Friday, between 7 a.m. and 7 p.m. CT or on Saturday between 7 a.m. and 2 p.m. CT.

REGIONS STRONGLY RECOMMENDS THAT YOU DO NOT STORE YOUR USER-ID AND PASSWORD IN THE WEB BROWSER . Please see our Online Banking Guidelines for more information.

 

 

Is logging in to RegionsNet from Regions.com secure?
Absolutely. When you enter your Login ID and Password on our home page at Regions.com, it is as secure as logging in directly at the RegionsNet Login page. Your information remains secure because a Secure Socket Layer (SSL) is established before your login information is sent from Regions.com to RegionsNet. SSL enables the secure connection between your web browser and our secure server. Your login information is transmitted for authentication via this secure connection.


 

 

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