Getting Started FAQs

Enrolling in Regions Online Banking only takes a few minutes. Once enrolled, you will have access to a wealth of information and manage your finances with ease. Review the frequently asked questions below to help you get started.


How do I enroll in Regions Online Banking?
  • Enrolling is easy. Simply click on "Enroll Today" in the Regions Online Banking section on the homepage of regions.com.


What information do I need to enroll?
  • For personal accounts, you will need to enter your Name, Social Security Number, CheckCard Number and PIN or an Internet Banking Customer Number.
  • For business customers, you will need to enter your Name, Company Name, Tax Identification Number, and an Internet Banking Customer Number.


What is a Customer Number?
A Customer Number is typically assigned and provided to you at account opening, and is used to enroll your accounts for Online Banking. If you have a personal account and don’t know your Customer Number, you can enroll using an ATM/ CheckCard or call 1-800-240-7887 to obtain a Customer Number. If you are a business customer, please contact your branch or Business Banker for assistance with your Customer Number, which will be required to enroll for Online Banking.


Is Regions Online Banking secure?


What if I don't remember my Online ID or Password?
  • If you do not remember your Online ID, please call 1-800-4PC-BANK (1-800-472-2265). Going forward, you may also use the Remember Online ID feature in the login box on the homepage. Check this box and your Online ID will be remembered the next time you visit the site.
  • You may reset your password online. Simply click on "Password Reset" located directly in the login box. You will be prompted to answer one of your Security Questions before resetting your password. Click here to see step-by-step instructions.


Can I use Microsoft Money, Quicken, or QuickBooks with Online Banking?


Is there a charge to connect with Microsoft Money, Quicken or QuickBooks?
  • Microsoft Money or Quicken
    • Web Connect – no charge
    • Direct Connect – no charge
  • QuickBooks:
    • Web Connect – no charge
    • Direct Connect - $19.95 (for applicable accounts the fee is $14.95)


Will my information be updated throughout the day?
  • Yes. If you purchase items on your CheckCard or make a deposit at a branch, you will be able to view those transactions as soon as you login to Regions Online Banking. Your pending transactions are located at the top of the Account Detail page.


When is the Online Banking system available?
Regions Online Banking is available 24 hours a day, seven days a week with the exception of these standard maintenance times:
Standard maintenance times for Regions Online Banking
Monday - Friday 2:00 a.m. – 3 a.m. CT
Sunday Midnight – 6 a.m. CT


How can I locate step-by-step instructions on the different features available on Regions Online Banking?
  • To make using Online Banking as simple as possible, we have a number of Getting Started Guides available for you to use at any time. These guides will provide you step-by-step instructions on how to use the different features on Regions Online Banking. Another link to these guides is located on our homepage in the Regions Online Banking Section.