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Customer Service FAQs

Enrolling into Regions Online Banking only takes a few minutes. Once enrolled, you will have access to a wealth of information and manage your finances with ease. Review the frequently asked questions below to help you get started.

 

My Profile

Statements and Documents

Alerts

Contact Us

Account Services

Card Services

 
 My Profile

 

How do I change my account nickname?
Changing your account nickname is easy. Simply access the "Edit Account Names" link from the Customer Service tab. Enter the nickname next to the account and click Submit. You may also review our step-by-step instructions for more detail.

 

 

How can I change my Online ID and Password?
To change your Online ID and Password, simply access the "Change Online ID/Password" link from the Customer Service tab. Complete the required fields and click Submit. You may aslo view our step-by-step instructions for more detail.

 

 

What are Security Questions?
Security Questions are questions that you have previously set up through Online Banking and that only you know the answers to. They are the questions that you use today if you need to reset your Password.

 

 

Can I change my Security Questions?
To change your Security Questions or answers, simply access the "Edit Security Questions" link from the Customer Service tab. Select the new questions from the drop-down list, provide the corresponding answers, and then click on Submit. You may also view our step-by-step instructions for more detail.

 

 

How do I prevent lockouts?
To prevent lockouts, simply familiarize yourself with your questions regularly to ensure you know the answer if you are ever prompted. To view your questions, simply access the "Edit Security Questions" link from the Customer Service tab. If you do not know the answer to one of your questions, simply re-type the answer in the fields provided and click Submit.

 

 

How do I change my email address?
To change your email address, simply access the "Change Email Address" link from the Customer Service tab.

 

 

How can I use more than one email address?
At this time, the system only supports one email address for primary contact.

 

 

Can I hide certain accounts in Online Banking?
If you have accounts that you prefer not to see each time you log in to Online Banking, you may “hide” an account by selecting the “Show/Hide Accounts” option from the Customer Service tab. Simply remove the checkmark from the display box next to the account you no longer want to view. This account can be added back to your view at any time.

 
 Statements and Documents

 

How do I order a statement or check copy?
  • Simply access the "Statement or Check Copy" link from the Customer Service tab. Then complete all of the necessary fields and click Submit.**Please note: there is a fee associated with this type of request.
  • Recent copies of your checks are located in your transaction register at no charge. Statement copies are available on the Online Statements page at no charge.

 

Alerts

How do I create an alert
Simply log into Regions Online Banking and access "Set Up/Manage Email Alerts" from the Customer Service tab. Select an account from the drop-down menu and select "Create" next to the alert you would like to establish. Follow the on screen prompts to create the alert.

 

How do I change the email address an alert is coming to?

Currently, we have three automatic security alerts to notify you if your email address has changed, if your password has changed, and if a payee was added or modified in Online Banking. These alerts are sent to your primary email address. To edit your primary email address, simply access "Change Email" option from the Customer Service tab once you are logged in.

To edit the email address on one of your optional alerts, simply select "Edit" next to the alert.

 

Why can I not turn off some alerts?
Currently, we have three automatic security alerts to notify you if your email address has changed, if your password has changed, and if a payee was added or modified to your Online Banking account. These are in place for security reasons and cannot be turned off.

 

How do I stop an alert that I set-up?
To cancel a previously established optional alert, simply access the "Setup/Manage Alerts" option from the Customer Service tab and select "Delete" next to the alert you would like to discontinue.

 

 

 Contact Us

How do I send a secure message online?
To send a secure message, simply log into Regions Online Banking and select the "Secure Email Messages" option from the Customer Service tab.

 

 

How long should I expect before receiving a response?
Generally, you will receive a response within 24 hours.

 

 

Can I view past messages?
Previous messages will remain in the Message Center for 6 months.

 

Account Service Account Services

What information do I need before submitting an address change online?
To change your mailing address of a personal account online, simply select the “Change Mailing Address” option from the Customer Service tab. Select the account(s) for which you would like to edit your address, provide the new address in the fields provided and select submit. To edit the address for a business account, please visit your local branch.

 

How do I reorder checks online?
Simply access the "Reorder Checks" link from the Customer Service tab. Select the account from the drop-down menu and click Submit.

 

How do I enroll to use Quicken and/or Quickbooks?
To sign up to download your transactions via Direct Connect, simply log into Regions Online Banking and access the "Enroll for Quicken or QuickBooks" link from the Customer Service tab. Review the information on the screen, select the product you will be using, and click Submit. View our step-by-step instructions for more information.

 

What is Overdraft Protection?
Overdraft Protection links your checking account to a Regions Savings account, Money Market account, Credit Line or Credit Card. If your checking account is overdrawn, we will automatically transfer money to cover your transactions.

 

How do I set up Overdraft Protection?
To set up Overdraft Protection for an eligible checking account, select the "Set Up/Manage Overdraft Protection" option from the Customer Service tab. Select "Enroll" beside the account you would like to have covered and choose an eligible coverage account from the drop-down list provided. Once you have made your selection, click the save option to the right of the account. Please allow 1 business day for this coverage to take effect.

 

How do I obtain an Installment Loan Payoff?
To obtain a 10-day payoff for your eligible Installment Loan, select the "Installment Loan Payoff Request" option from the Customer Service tab. The payoff amount will be displayed on screen, can be printed and a copy will be sent to your email address on file.

 

Account Service Card Services

How do I activate a card?
To activate your Regions CheckCard, ATM Card or Regions Now Visa Prepaid Card, simply access the "Activate a Card" option from the Customer Service tab. Enter your full 16-digit card number and the last 4 digits of your Social Security Number (SSN) and select Submit.

 

How do I request a PIN reminder on my card?
If you have forgotten the PIN to your Regions CheckCard, ATM Card or Regions Now Visa Prepaid Card and would like for us to send you a reminder by mail, simply select the "Request CheckCard PIN Reminder" from the Customer Service tab. Enter your full 16-digit card number and last 4 digits of your Social Security Number (SSN) and select Submit. Please allow 5-7 business days for the PIN reminder to arrive in the mail.

 

Can I use my CheckCard while I'm traveling internationally?
If you are traveling outside of the United States and would like to be able to use your CheckCard while traveling, simply select the “Report International Travel Dates” option from the Customer Service tab. Complete all fields provided and select Submit.

 

How do I report my card lost or stolen?

To report your Regions CheckCard, ATM Card or Regions Now Visa Prepaid Card lost or stolen, simply select the "Report a Lost or Stolen Card" option from the Customer Service tab.  The most recent transactions on all your Regions cards are provided for your review. Once you locate the card which has been lost or stolen, select the "Report Lost/Stolen" link under that card. Choose whether you would like a replacement card and click Submit. If you order a replacement card, please allow 5-7 business days for the new card to arrive in the mail.

 

How do I order a replacement card?

If your Regions CheckCard, ATM Card or Regions Now Visa Prepaid Card has been damaged but is not lost or stolen, you can order a replacement card with the same number by selecting the "Order a Replacement Card" option from the Customer Service tab.  The most recent transactions on all your Regions cards are provided for your review. Once you locate the card which was damaged, select the "Order Replacement Card" link under that card. Please allow 5-7 business days for the new card to arrive in the mail.

 

How do I add a new CheckCard to my account?

To add a new Regions CheckCard to your account, simply select the "Add a New CheckCard" option from the Customer Service tab.  Select an account for the new card, choose and confirm your 4 digit PIN, and select Submit. Please allow 5-7 business days for the new card to arrive in the mail.

 

Call 1-800-REGIONS