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Other Services FAQs

Answers to your questions.

Enrolling into Regions Online Banking only takes a few minutes. Once enrolled, you will have access to a wealth of information and manage your finances with ease. Review the frequently asked questions below to help you get started.

 

eServices:

Customer Service:

Messages:

 
  eServices

 

How do I change my account nickname?
Changing your account nickname is easy. Simply access the "View/Edit Account Nicknames" link from the E-Services tab. Enter the nickname next to the account and click Submit. For step-by-step instructions, click here.

 

 

How can I change my Online ID and Password?
To change your Online ID and Password, simply access the "Change Online ID/Password" link from the E-Services tab. Complete the required fields and click Submit. For step-by-step instructions, click here.

 

 

What are Security Questions?
Security Questions are questions that you have previously set up through Online Banking and that only you know the answers to. They are the questions that you use today if you need to reset your Password.

 

 

Can I change my Security Questions?
To change your Security Questions or answers, simple access the "View/Edit Security Questions" link from the E-Services tab. Select the new questions from the drop-down list and provide the corresponding answers. Then click on Submit. For step-by-step instructions, click here.

 

 

How do I prevent lockouts?
To prevent lockouts, simply familiarize yourself with your questions regularly to ensure you know the answer if you are ever prompted. To view your questions, simply access the "View/Edit Security Questions" link from the E-Services tab. If you do not know the answer to one of your questions, simply re-type the answer in the fields provided and click Submit.

 

 

How do I change my email address?
To change your email address, simply access the "Change Email" link from the E-Services Tab.

 

 

How can I use more than one email address?
At this time, the system only supports one email address for primary contact.

 

 

How do I enroll to use Microsoft Money, Quicken, and/or QuickBooks?
To sign up to download your transactions via Direct Connect, simply log into Regions Online Banking and access the "Enroll for Money/Quicken/QuickBooks" link from the E-Services tab. Review the information on the screen, select the product you will be using, and click Submit. For step-by-step instructions, click here.

 
  Customer Service

 

What information do I need before submitting an address change online?
Along with your personal information and contact information, to submit an address change online, you will need to enter your Regions account number, last deposit amount, and the date of your last deposit. You will also need to provide your previous address as well as the new address.

 

 

How do I reorder checks online?
Simply access the "Reorder Checks" link from the Customer Service tab. Select the account from the drop-down menu and click Submit.

 

 

How do I order a statement or check copy?
  • Simply access the "Statement or Check Copy" link from the Customer Service tab. Then complete all of the necessary fields and click Submit.**Please note: there is a fee associated with this type of request.
  • Recent copies of your checks are located in your transaction register at no charge. Statement copies are available on the Online Statements page at no charge.

 
  Messages

 

How do I send a secure message online?
To send a secure message, simply log into Regions Online Banking and click on the Messages tab.

 

 

How long should I expect before receiving a response?
Generally, you will receive a response within 24 hours.

 

 

Can I view past messages?
Previous messages will remain on the Messages tab for 3 to 6 months.

 

 

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