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Browser & Security FAQs

Answers to your questions.

Everyday, more and more people report incidents of phishing and fraud schemes that are designed to illegally obtain personal identity and/or financial information. That is why, at Regions, we take your online security seriously. Review the questions below to get answers to some of the most frequently asked questions concerning online security.

 

 

Which browsers do you recommend?
There are two types of secure browsers available to you at present: 40 bit encryption and 128 bit encryption. We require 128 bit encryption, which is the strongest form of encryption. The following browsers have 128 bit encryption:
  • We recommend Microsoft Internet Explorer 6.0 or higher, Netscape 7.0 or higher, Safari 2.0 or higher and Firefox 2.0 or higher.

Your browser should be java script enabled as well.

 

 

Is Regions Online Banking secure?
Yes. Secure Socket Layer (SSL) encryption is used on our Web site whenever you are asked to enter confidential information such as your personal account data. Using public key cryptography in SSL between our server and your browser, we are able to encrypt or scramble the information to create a private session that only you and the Regions systems can understand. You can tell you have entered a secure session in several ways. Whenever you see an unbroken key or a locked padlock icon on the bottom of your browser screen, you have entered a secure session. In addition, when your session changes from "http" to "https," it is secure.

In addition to the SSL encryption, we protect your account information by placing it under access controls requiring a User Name and Password. When you finish your banking session through our online banking facilities, exit the site or logout of the service (do not use the back button). This ends your session and ensures the next time you or anyone else tries to view the information, they have to know your Online ID and Password. For added security during logoff, close your browser, especially if you are using a computer in a public facility such as an airport or library.

 

 

What can I do to protect my account information?
There are actions you can take to protect your personal information online. At a minimum, we recommend the following precautions.
  • Never share your login ID.
  • Never share your password. A Regions employee will never need to know your password, and you should never furnish it to anyone.
  • Change your password often.
  • Make sure no one is watching when you enter your Online ID and Password.
  • Never walk away from the computer if your account information is showing on the screen.
  • Do not send confidential information by E-mail unless you are in a secure session.
  • Never allow the browser to auto-fill your Online ID and Password.

 

 

What type of encryption do I need?

128-bit encryption.

 

 

What capabilities does my browser need to allow me to use Online Banking?

Your browser must support Secure Socket Layer Encryption (SSL) protocol. Most popular browsers support this security feature. We require this to maintain our high security level.

 

 

Can I use a browser not on your list for Online Banking?

Regions tests new releases of the leading browsers to ensure they operate appropriately in regard to functionality and security. However, you may use other browsers, as long as they are SSL compliant. You should be aware they might not be as secure as the ones we recommend. In addition, if you use a Beta browser you should know that updates might accidentally change its security functions. Unless specific problems are noted in Betas, we do not disable them, but bugs may be present. We encourage you to use stable, well-tested versions of browsers.

 

 

What about privacy?

We know we are dealing with sensitive information, and want to reassure you that we take every step possible to ensure your privacy. Please review our Privacy Statement for additional information.

 

 

How do I know if my banking session is encrypted?
You can determine if you are in a secure session by looking for the following icons in the status bar of your respective browser:

 

Browser
Secure
Unsecure
Netscape 7.1 or higher*
Microsoft Internet Explorer 6.0 or higher* No Icon

Different web browsers display these icons in different areas of their windows. All browsers offer information on the level of security they provide.

 

 

Is logging in to Regions Online Banking from Regions.com secure?

Absolutely. When you enter your Login ID and Password on our home page at Regions.com, it is as secure as logging in directly at the Regions Online Banking Login page. Your information remains secure because a Secure Socket Layer (SSL) is established before your login information is sent from Regions.com to Regions Online Banking. SSL enables the secure connection between your web browser and our secure server. Your login information is transmitted for authentication via this secure connection.

 

 

 

 

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