Distributed denial of service online attacks and what they mean for you.
In recent months, Regions and many other financial institutions of all sizes have faced online attacks meant to delay or prevent
customers from accessing bank websites and related services such as online banking. In these types of attacks – known as "distributed denial of service" (DDoS) attacks – an institution's website is flooded with millions of requests for information at
once in an effort to create a "traffic jam" that temporarily disrupts customers' online access.
Unfortunately, these types of incidents are becoming more frequent. Regions has taken numerous steps to limit the effect of
these attacks on our customers. However, we want to help you better understand these situations and what it means when we
face such attacks.
- The intent of the attacks is simply to slow down or disable the institution's website. They do not affect the security of our
banking systems, and your accounts and personal information remain safe.
- Regions is constantly on alert for these attacks. We have put strong and thorough measures in place to identify and block
the computers involved.
- During one of these attacks, you may experience a slower-than-normal connection to regions.com or Regions Online
Banking, or find that these services are temporarily unavailable.
- If you are ever unable to connect to regions.com or Regions Online Banking during an attack, you may access your account
information and perform transactions by visiting any ATM or branch convenient to you or by calling 1-800-REGIONS (734-4667).
We apologize for any inconvenience you may experience in accessing our online services during one of these attacks. Your
satisfaction is our highest priority, and we want to assure you that we are constantly working to maintain or, if necessary,
restore these services as quickly as possible.