In 2008, Visa recognized Regions for outstanding service quality to customers. We received four service quality awards, all indicating a best-in-class performance:
- Lowest Transaction Response Time
- Lowest Assured Transaction Rate
- Highest Chargeback Effectiveness Rate
- Lowest Copy Request To Sales Ratio
In May, we were recognized as the Most Improved in Customer Experience in the J.D. Power and Associates 2009 Retail Banking Satisfaction Study(SM).
The survey was based on responses from almost 30,000 households that were asked to rate their banking experiences. Some of the factors considered were:
- Transactions
- Account Initiation/Product Offerings
- Account Statements, Convenience
- Fees and Problem Resolution.
And of all the regional and national banks in the survey, Regions ranked highest in Most Improved Customer Service.
All of these acknowledgements are proof of our continued work to improve every aspect of your experience at Regions. They confirm our commitment to you and our promise to make your banking as easy as possible. And they’re just two more examples of how you can expect more from us. Because we expect more from ourselves.