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Accessible Banking at Regions

Regions is committed to helping all of our customers – including those with disabilities – enjoy banking with ease.

At Regions, we are committed to understanding our customers’ needs and effectively delivering products and services that help them achieve their financial goals. To ensure that all of our customers – including those with disabilities – can enjoy banking with ease, we continually look for ways to improve the accessibility and usability of our facilities, services and accommodations.

Banking Locations
Regions has more than 1,700 branch offices in 16 states to better serve you, offering the option of convenient banking from your car at a drive-through window at many of our locations. We routinely review our branches for accessibility, paying careful attention to parking spaces, curbs, ramps, doors, entrances, safety deposit features, lobby areas and more. All locations offer a service animal friendly atmosphere.

Our more than 2,100 ATMs have speech-output capability specifically created for those who are blind or have low vision. Each ATM is also equipped with a phone jack for earphones, ensuring that customers have adequate privacy for all their banking transactions. Our Regions DepositSmart ATMsSM enable customers to deposit checks or cash.

Accessible Banking at Regions (Closed Captioned)

For persons who are blind or have low vision

  • Regions offers the following accessible banking services upon request:
  • Braille bank statements
  • Large-print bank statements
  • Audio CD and cassette bank statements
  • Sight checks (i.e., checks printed with raised lines to guide the customer)
  • Assistance with reading and completing forms

For persons who are deaf or hard of hearing

  • Acceptance of telecommunication relay service calls
  • TTY/TDD Regions Contact Center: 1-800-374-5791
  • A sign language interpreter upon request

Please contact your local Regions branch office or 1-800-REGIONS (1-800-734-4667) to request these services.

Using Regions Speech Mode ATMs

We know that customers may have other accessibility needs, and we are happy to review each request on a case-by-case basis to determine how we may best serve our customers.

If you have any questions or concerns, please contact our Americans With Disabilities Manager, Kathy Lovell, at 1-800-734-6557 or Kathy.Lovell@regions.com.

For a summary of our outreach efforts, download this overview of our accessible banking services.

Regions Americans With Disabilities Manager
If you have comments, questions or concerns regarding accessibility at Regions Bank, please contact Americans With Disabilities Manager Kathy Lovell:

Email
Kathy.Lovell@regions.com

Phone
1-800-734-4667

Those customers who are deaf or hard of hearing may contact Regions Bank Telecommunication Device for the Deaf (TTY/TDD) toll-free at 1-800-374-5791.

U.S. Mail
Kathy Lovell
Vice President
Americans With Disabilities Manager
Regions Bank
1900 5th Ave North, 9th Floor
Birmingham, AL 35203

 

 

Call 1-800-REGIONS