At Regions we are committed to helping you – our customer – protect yourself from fraud. As one way to demonstrate this commitment, we have compiled helpful information to enable you to protect your personal privacy and financial security. In addition, should you encounter fraud or identify theft, we have also included guidance on how to notify us, as well as other creditors where applicable.
As soon as you realize that you may have been a victim of an identity theft, it is important to take immediate action. An aggressive response on your part may help reduce your exposure to financial loss.
Contact Local Police Department
In the event of identity theft, it is important that you notify your local police department and file a report. Be sure to request a report number or a copy of the report for your records and, if necessary, to include with any affidavits you may need to provide.
Identity Theft Clearinghouse
The FTC maintains the Identity Theft Clearinghouse – the federal government's centralized identity theft complaint database. We encourage you to contact them and report your identity theft in one of these ways:
- Visit the website at http://www.ftc.gov/bcp/edu/microsites/idtheft/
- Call toll-free to 1-877-438-4338
- Send information via U.S. mail to:
Identity Theft Data Clearinghouse
Federal Trade Commission
600 Pennsylvania Ave. NW
Washington DC 20580
In their continuing efforts to help resolve identity theft-related problems, this information is shared with other government agencies, consumer reporting agencies and companies where the fraud was perpetrated.
Should you become a victim of identity theft or if you believe your Regions Bank account information may have been compromised, please download the Regions Identity Theft Kit (en Español) immediately so that we can submit your case to the Identity Theft Assistance Center (ITAC) 1 to assist in clearing your records. Please complete and return the signature page and the Uniform Affidavit for Identity Theft by faxingit locally to (205) 261-5642 or toll free to 1-866-209-5924 or by mail to:
Regions Customer Protection CenterSM
P.O. Box 413
Birmingham, AL 35201
Regions Bank takes identity theft seriously. ITAC is a free service that can help Regions Bank customers restore their financial identity. If a criminal has opened an account in your name at Regions Bank, or taken over one of your accounts, ITAC will:
- Walk you through your credit report to identify other suspicious accounts
- Notify the companies holding the suspicious accounts
- Place fraud alerts at the credit bureaus
- Share information with law enforcement agencies and the Federal Trade Commission
Email Fraud, Phishing or Spoofs
Regions will never send an email request asking for our customers to verify or update personal information or passwords by replying to the email or by going to a website through a link included within the email. Even if you don't provide information, by clicking on the link you could expose your operating system to a virus or to software that enables criminals to "eavesdrop" on your keystrokes and capture your passwords and other confidential information. If you believe that you have received or replied to a suspicious email and provided private information about your Regions account, please contact us immediately at 1-800-REGIONS or via email at email@example.com.
Lost or Stolen ATM or CheckCard
Please report a lost or stolen ATM or CheckCard by immediately calling 1-800-295-VISA. We will ensure that your current card is cancelled and that a new card is sent via U.S. mail.
Lost or Stolen Regions Credit Card
Report a lost or stolen card to us immediately by calling the phone number available on your credit card statement. If the statement is not readily available, please contact Regions Card Services at 1-800-253-2265. This number is staffed 24 hours a day, 7 days a week. Remember, the longer you delay, the more time the thief has to make charges on your account.
Notifying Credit Bureaus
It is highly recommended that you contact the three national consumer reporting agencies if you believe you have been a victim of identity theft. Ask each agency to place a "fraud alert" on your credit report and to send you a copy of your credit file.
Equifax – 1-800-525-6285
P.O. Box 740241
Atlanta GA 30347-0241
Experian – 1-888-397-3742
P.O. Box 9530
Allen TX 75013
TransUnion – 1-800-680-7289
Fraud Victim Assistance Division
P.O. Box 6790
Fullerton CA 92634-6790
1. The Identity Theft Assistance Center (ITAC) is a non-profit cooperative initiative of the financial services industry. ITAC provides a free identity theft victim assistance service to customers of member companies.