We have compiled these about credit cards and rewards programs questions using input from several different areas including Regions' Customer Service department. However, please remember that an "FAQ" section is simply a listing of frequently asked questions - if your question is not answered here, feel free to call us at 1-800-REGIONS (1-800-734-4667).
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How do I contact Customer Service?
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Customer service for your credit card may be reached at 1-800-253-2265, 24 hours a day, seven days a week.
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What should I do if my credit card is lost or stolen?
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If your card has been lost or stolen, please notify us
immediately
by calling
1-800-253-2265
, 24 hours a day, seven days a week.
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What is the difference between my "current balance" and "available credit"?
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Your
current balance
is the total of all the posted transactions as of the previous business day. Your available credit is the amount that is figured by taking your credit limit and subtracting your current balance (or amount already used) plus any outstanding authorizations that have not posted yet.
**Note: This amount can change throughout the day as charges come in. For example: Hotel merchants may use your Credit Card to make a reservation, but once you arrive at the hotel you may pay them with a check. Therefore the Hotel could withhold $200 of your available credit, until you fulfill payments to them.
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Can I pay my bill online?
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Yes. You can pay your Regions credit card bill through Regions Online Banking.
If you are not currently enrolled in Regions Online Banking,
apply online today. Please remember to initiate bill payments at least five days before the payment due date.
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Why was my online gambling charge declined?
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To insure the highest quality of service to our Regions Revolving Credit customers there are certain charges which statistically carry more fraud liability. Internet casino or online gambling websites are considered to carry high fraud liability, for this purpose we have chosen to decline all incoming charges from these types of merchants. We have made this decision to better protect our customers.
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How do I get a Regions credit? |
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You can apply by phone at 1-800-253-2265, or Apply online.
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How do I earn Relationship Reward points?
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Regions offers Relationship Rewards for your Regions Visa Credit Card. Earn points for qualifying purchases on your Regions Credit Card and also enjoy a number of ways to earn points with your Regions Bank personal accounts. Please visit Regions Relationship Rewards® for details.
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How do I redeem my points?
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Redeeming Relationship Rewards points is easy, just log in and visit the online catalog.
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Can I download my credit card information into Quicken® or Quickbooks? |
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You can download your credit card information into Quicken. However, information may not be downloaded into Quickbooks. Consumer and Business customers, please call (800) 253-2265.
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How can I request a Credit Limit increase?
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Consumer and business cardholders can call (800) 253-2265. For requests submitted during normal hours the decision should be made within 30 minutes.
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