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Mobile Banking FAQs

With Regions Mobile Banking, you can bank on your schedule, day or night, right from your mobile device. Our Regions Bank Mobile Banking apps, available in both the iTunes and GooglePlay app stores, bring the convenience of banking to you right at your fingertips. Don’t have an Apple or Android device? No problem – with Regions Mobile Web (m.regions.com), you can have a mobile optimized experience right on your phone or tablet. Need to get account information right away without having to login? Sign up for Text Banking to get balance information, make transfers and more, all using quick text commands from your phone.

Use the questions below to find answers for some of the most frequently asked questions about Regions Mobile and Text Banking.

General Information

Mobile App

Mobile Web – m.regions.com

Text Banking

Mobile Alerts

General Information

What is Mobile Banking?
Regions Mobile Banking allows you to view account information, pay bills, transfer funds, deposit checks, locate Branches and ATMs and receive alerts from your mobile device. Regions Mobile Banking offers three experiences for Mobile Banking – using a Mobile app (iPhone/iPad and Android devices), Mobile Web and Text Banking.

What is required to enroll in Mobile Banking?

  1. A Regions Online Banking UserID and Password
  2. An active Regions checking, savings or money market account

How do I enroll in Mobile Banking?
No enrollment is necessary to use Mobile Web or one of our Mobile Apps. Simply go to m.regions.com on your mobile browser or download our app onto your iPhone, iPad or Android device. To log in, enter your Regions Online Banking User ID and Password. Data usage charges may apply.

Is Online Banking required to enroll in Mobile Banking?
Yes, you must have a Regions Online Banking UserID and password to use Mobile Banking

Does Mobile Banking cost anything?
Regions Mobile Banking is a complimentary service that we provide to our customers. Message and/or data usage charges may apply.

Is Mobile Banking safe?
Yes, Mobile Banking is safe and secure. Mobile Banking is protected with state-of-the-art security technology. No identifiable personal information, such as your account number, will be sent or stored on your device.

What type of mobile device is required for Mobile Banking?

  • Regions Mobile Banking apps are available only for iPhone, iPad and Android devices. Data usage charges may apply.
  • Mobile Web requires a device that supports mobile web browsing. Message and/or data usage charges may apply.
  • Text Banking requires a device that is capable of sending and receiving SMS text messages. Message and data usage charges may apply.

What accounts will I be able to access through Mobile Banking?
You can access your checking, savings, Now Card, loan, and credit card accounts through Regions Mobile Banking.

How much transaction history is available through Mobile Banking?
You will be able to access up to the last 15 days of transaction history. There is a limit of 50 total transactions.

What if my device is lost or stolen?
While account information is not stored on your device, there are a few steps you should take if your device is lost or stolen. For text banking users, log into Regions Online Banking and select the Mobile Banking tab to access the maintenance functions of Mobile Banking. For Mobile Web and Mobile App users, please review your transactions as soon as you are able in order to confirm no unauthorized activity has taken place. If you cannot quickly get access to Regions Online Banking, please contact us at 1-800-4PCBANK (1-800-472-2265) to speak with an electronic banking associate who can assist you.

Can someone intercept my Mobile Banking transactions?
No. 128-bit SSL encryption protects your information as it travels from your mobile device to Regions. The 128-bit SSL encryption technology is the same encryption that safeguards Internet traffic for secure Web applications.

Can I safely recycle or dispose of my device if it has Mobile Banking on it?
Although your information is not stored on your mobile device, we recommend you delete any text messages and delete the Mobile Banking application, as well as clear any browser history from the device before recycling or disposing.

If I get a new mobile device what do I need to do?

  • Text Banking –If you keep the same phone number and same carrier, you do not need to re-enroll for Text Banking or text alerts. If you change providers and/or phone number, you will need to re-enroll in text banking. In both cases, we suggest that you delete any text messages from your old device.
  • Mobile Web –Since Mobile Web does not involve registering your mobile device or downloading an app, you do not need to do anything. You will be able to access your accounts through m.regions.com with your Online Banking UserID and Password. However, we do suggest that you delete any browser history from your old device.
  • Mobile App – Delete the Mobile Banking App from your old device and download the application to your new device.

How do I reset my Online Banking Password used for Mobile Web and Mobile App?
To reset your Online Banking password you will need to access www.regions.com. Select the Forgot Password link in the login box and follow the on screen prompts.

Who do I contact for assistance in setting up Mobile Banking?
You can call the Regions Online Concierge at 1-800-240-7887 for expert assistance and guidance in setting up Mobile Banking.

Who do I contact for Mobile Banking technical assistance?
You can call Regions online Technical Support 1-800-4PC-BANK (1-800-472-2265) for expert assistance with Mobile Banking.

 

Mobile App

What is Regions Mobile App?
Regions Mobile App is a secure mobile banking application available for the iPhone, iPad and Android powered devices. With the Regions Mobile Banking App you can check balances, make a deposit, view transaction history, transfer funds, pay bills and locate ATMs and branches.

Does Regions charge for their Mobile App?
No. All of the Regions Mobile Banking Apps are free to download. Data usage charges may apply.

How do I download the Mobile App to my iPhone, Android or iPad?
Search for “Regions” in the iTunes App Store or GooglePlay.

Can I pay bills through Mobile App?
Yes, bill payment is available through our Mobile Apps. You will be able to pay any bills you have set up through Regions Online Banking.

Can I create Payees through Mobile App?
No. The creation of Payees must be completed within Online Banking

Can I transfer funds through Mobile App?
Yes, you can transfer funds between accounts for which you are an owner.

Mobile Web – m.regions.com

What is Mobile Web Banking?
Mobile Web Banking is a secure and convenient way to access your account information through a mobile web browser. With Mobile Web you can check balances, view transaction history, transfer funds, pay bills and locate ATMs and branches by logging into m.regions.com on your mobile device.

Does Regions charge for Mobile Web Banking?
No. Regions Mobile Web is a complimentary service we provide to our customers. Data usage charges may apply.

Can I pay bills through Mobile Web Banking?
Yes, bill payment is available through Mobile Web Banking. You will be able to pay any bills you have set up through Regions Online Banking.

Can I create Payees through Mobile Web Banking?
No. The creation of Payees must be completed within Online Banking.

Can I transfer funds through Mobile Web Banking?
Yes, you can transfer funds between accounts for which you are an owner.

Text Banking

What is Text Banking?
Text Banking allows you to access account information, transfer funds between your accounts, and locate ATMs and branches by text message from a cell phone or mobile device. All you need is a mobile device capable of sending and receiving text messages.

How do I enroll in Text Banking?
You can enroll in Text Banking through Regions Online Banking in just a few short steps. To enroll, select the Mobile Banking tab within Regions Online Banking and follow the easy enrollment instructions. A four digit PIN will be sent to the number entered via SMS to complete the verification and enrollment process. Enter the PIN on the Text Banking PIN Verification page. Please note the PIN will expire after 60 minutes, so please ensure you have your mobile device with you during enrollment. Message and data rates may apply.

Does Regions charge for using Text Banking?
No. Text Banking is a complimentary service provided to Regions customers. Please note that message and data rates may apply.

What are the commands I can use in Text Banking?

Info Receive a list of all available commands
Bal Receive the account balance on all enabled accounts
Bal + Nickname Receive the account balance for the account nickname provided
Last Receive the account history on the designated default account
Last + Nickname Receive the account history for the account nickname provided
Tra Transfer funds between two eligible accounts using the mobile account nicknames
Example: tra ck01 sv02 10.00
ATM + Zip Code Receive ATM locations for the zip code provided
Branch + Zip Code Receive Branch locations for the zip code provided
Stop Unenroll your mobile device from Alerts
Help Help

Can I change the nicknames of the accounts that are displayed in Text Banking?
Yes. To change your account nicknames in text banking, log in to Regions Online Banking, select the Mobile tab and select the Manage Mobile Preferences link. From there, choose the Accounts link at the top of the page. After selecting the Accounts link you have the ability to change your account nicknames.

Will my account information reside on my phone?
With Text Banking your phone will only store the information provided via text message which includes your account nicknames, account balances and your transaction history. As an extra measure of caution, you can delete the text messages when they are no longer needed.

What does the (P) in front of my transactions indicate?
This indicates the transaction is pending on the account.

How do I transfer funds using Text Banking?
To transfer funds you will need to enter the transfer command (TRA) followed by the account nicknames you wish to transfer with and the dollar amount. An example transfer text command to transfer $100.00 from checking to savings is as follows:
tra ch01 sv01 100

How do I verify my Text Banking transfer was completed?
When you complete a transfer via text message you will receive a confirmation text message with the information entered.

Can I pay bills using Text Banking?
Unfortunately, bill payment is not available through Text Banking. However, it is available through Mobile Web and Mobile App.

What happens if I change my mobile phone number?
If you change your mobile phone number, and would like to continue to be a Text Banking customer, or continue to receive text alerts, you must re-enroll your new phone number. Simply log in to Regions Online Banking, select the mobile tab, and follow the easy enrollment instructions. For Mobile Web or Mobile Apps, you would simply need to login to m.regions.com from your mobile browser, or download the Mobile app to your new mobile device.

What happens if I change my mobile provider?
Even if you keep your same mobile phone number, if you change mobile providers you must re-enroll your phone to conduct Text Banking activities or receive text alerts. Simply log in to Regions Online Banking, select the mobile tab, and follow the easy Text Banking enrollment instructions. For Mobile Web or Mobile Apps, you would simply need to login to m.regions.com from your mobile browser, or download the Mobile app to your new mobile device.

 

Mobile Alerts

What are Mobile Alerts?
Regions offers text alerts sent directly to your mobile device that let you know when your balance gets too low, a check clears, a deposit has posted and more,. To receive text alerts you must first enroll in Text Banking.

How do I sign up for Alerts?
To sign up for text alerts you must first enroll for Text Banking within the Mobile Banking tab of Regions Online Banking. Once your phone has been registered you will have an option to set up alerts on eligible accounts.

What Alerts are available?

Negative Balance Receive an alert any time using your ATM or CheckCard causes your selected account’s available balance to be $0.00 or less.
Overdraft Fee Receive an alert any time your checking account has overdrawn and an overdraft protection transfer fee or overdraft fee has been assessed.
Deposit Confirmation Receive an alert for each deposit made to your account, so you know when your account balance includes new funds. This includes automatic Social Security deposits, payroll, checks deposited at the ATM and more.
Balance Threshold Receive an alert any time your balance goes below a threshold that you set.
Check Cleared Receive an alert when each check you have written (includes checks converted to electronic payments) has cleared your account
ATM/CheckCard Transaction Receive an alert every time you use your ATM or CheckCard.

How are the Do Not Disturb and Suspend setting used for Mobile Alerts?

  • Do Not Disturb – Allows you to set a time that you do not want to receive your Alerts; Alerts generated during a Do Not Disturb timeframe will be delivered once that timeframe has expired.
  • Suspend – Allows you to set a time period where Alerts will not be generated.

Can I set up and manage Text Alerts through the Mobile Web or Mobile Banking Apps?
To set up Text Alerts you must log into Regions Online Banking and select the Mobile Banking tab. Once your phone number has been verified, you will be able to manage your Text Alerts through Mobile Web Banking or our Mobile Apps.

 

 

Call 1-800-REGIONS