Regions Mobile Banking gives you three options for banking on the go: Text Banking & Alerts, Mobile Web (m.regions.com
) and an iPhone App. The service allows you to access your account information and make payments or transfers from the convenience of your mobile device. There is no need to wait until you are at your computer. Mobile Banking is a secure and convenient way to access your accounts, while saving time to do the more important things in life. Review the questions below to get answers to some of the most frequently asked questions concerning Mobile Banking.
Mobile Web – m.regions.com
What is Mobile Banking?
Mobile Banking allows you to view account information, pay bills, transfer funds, locate ATMs or branches, activate Cashback Rewards and receive alerts on your mobile device. Regions Mobile Banking offers three ways to access your account information: Text Banking, Mobile Web or Mobile Apps.
What is required to enroll in Mobile Banking?
- A Regions Online Banking UserID and Password
- An active Regions checking, savings or money market account
How do I enroll in Mobile Banking?
You can enroll in Text Banking through Regions Online Banking. You must have a supported device with text or a valid data plan to enroll in Mobile Banking. To enroll, select the Mobile Banking tab within Regions Online Banking and follow the easy enrollment instructions. To start using Mobile Web or one of our Mobile Apps, simply go to m.regions.com on your mobile browser, or download your iPhone, iPad, Android or Blackberry app. To login, enter your Regions Online Banking User ID and Password. Message and data rates may apply.
Is Online Banking required to enroll in Mobile Banking?
Yes. To start using Mobile Banking you must have a Regions Online Banking UserID and password.
Does Mobile Banking cost anything?
Regions Mobile Banking is a complimentary service that we provide to our customers. Message and data rates may apply.
Is Mobile Banking safe?
Regions is very concerned with the safety and privacy of your personal information. To ensure the security of your account information a number of security features have been incorporated in to the Regions Mobile Banking products:
What type of mobile device is required for Mobile Banking?
- Secure Registration Process – During the Text Banking enrollment process, you will be sent a unique Personal Identification Number (PIN). Entering that PIN is required to complete the Text Enrollment process. This process associates your mobile phone number with your accounts. This verification process also lets you know that your mobile device’s phone number was successfully entered into the system.
- No Identifiable Information – Regions will never transmit your full account numbers during a mobile banking transaction. Regions uses the latest encryption technology tp prevent unauthorized access to your personal information.
- Authentication Login – Regions Mobile Banking requires the use of an Online Banking User ID and password to log in to our mobile apps and our mobile web site (m.regions.com). Registration for text Banking in done within our secure Online Banking environment.
- Text Banking requires a device that is capable of sending and receiving text messages. Message and data rates may apply.
- Mobile Web requires a device that supports mobile web browsing. Message and data rates may apply.
- Mobile App requires an iPhone, iPad, Android, or Blackberry. Message and data rates may apply.
Does my wireless carrier support Mobile Banking?
Mobile Banking works on all major mobile providers in the US. The list includes, but is not limited to:
|Associated Carrier Group
||Rural Cellular Corp
||Virgin Mobile USA
*If your mobile provider is not included in the list above, then your mobile provider may not support Text Banking. Please note; smaller carriers may use the networks of the larger carriers that are certified. If you have questions regarding the network your carrier uses, please contact a customer support representative for your carrier.
What accounts will I be able to access through Mobile Banking?
You will be able to get balances, transfer funds and pay bills (Mobile Web and Mobile Apps only)on any account for which you are an owner.
How do I change what accounts are displayed in Mobile Banking?
For our mobile apps, you will see all accounts displayed just as they are in Regions Online Banking. For Regions Text Banking and Mobile Web, you have control over which accounts are displayed. To do so, you must login to Regions Online Banking, select the mobile tab, and select the “Manage Mobile Preferences” link. From there you must select the “Accounts” link at the top of the page. After selecting the “Accounts” link you have the ability to select which accounts you want to display in mobile banking.
Can I change the nicknames of the accounts that are displayed in Mobile Banking?
Yes. For Regions Mobile Apps, account names will display just as they do in online banking. To change your account nicknames for Text Banking and Mobile Web, you must login to Regions Online Banking, select the mobile tab, and select the “Manage Mobile Preferences” link. From there you must select the “Accounts” link at the top of the page. After selecting the “Accounts” link you have the ability to change your account nicknames.
Can I transfer funds to a Deposit Only Account I have set up?
No, unfortunately you will only be able to transfer funds with accounts for which you are an owner.
How much transaction history is available through Mobile Banking?
You will be able to access up to the last 15 days of transaction history. There is a limit of 100 total transactions.
What if my device is lost or stolen?
Even though account information is not stored on your device, there are a few steps you can take to suspend Mobile Banking access. You can log into Regions Online Banking and select the Mobile Banking tab to access the maintenance functions of Mobile Banking. If you cannot quickly get access to Regions Online Banking, you can contact Online Banking Technical Support at 1-800-4PCBANK (1-800-472-2265).
Will my account information reside on my phone?
With Text Banking your phone will only store the information provided via text message which includes your account nicknames, account balances and your transaction history. As an extra measure of caution, you can delete the text messages when they are no longer needed.
Can someone intercept my Mobile Banking transactions?
No. 128-bit SSL encryption protects your information as it travels from your mobile device to Regions. The 128-bit SSL encryption technology is the same encryption that safeguards Internet traffic for secure Web applications.
Can I safely recycle or dispose of my device if it has Mobile Banking on it?
Although your information is not stored on your mobile device, we recommend you deleted any text messages, delete the Mobile Banking application and clear any browser history from the device before recycling or disposing.
What happens if I change my mobile phone number?
If you change your mobile phone number, and would like to continue to be a Text Banking customer, or continue to receive text alerts, you must re-enroll your new phone number. Simply log in to Regions Online Banking, select the mobile tab, and follow the easy enrollment instructions. For Mobile Web or Mobile Apps, you would simply need to login to m.regions.com from your mobile browser, or download the Mobile app to your new mobile device.
What happens if I change my mobile provider?
Even if you keep your same mobile phone number, if you change mobile providers you must re-enroll your phone to conduct Text Banking activities or receive text alerts. Simply log in to Regions Online Banking, select the mobile tab, and follow the easy Text Banking enrollment instructions. For Mobile Web or Mobile Apps, you would simply need to login to m.regions.com from your mobile browser, or download the Mobile app to your new mobile device.
If I get a new mobile device and keep the same phone number, what do I need to do?
As long as you stay with the same mobile provider, these are the steps you need to take:
- Text Banking – By keeping the same phone number and the same carrier, you do not need to re-enroll for Text Banking or text alerts. However, we do suggest that you delete any text messages from your old device.
- Mobile Web – Since Mobile Web does not involve registering your mobile device or downloading an app, you do not need to do anything. You will be able to access your accounts through m.regions.com with your Online Banking UserID and Password. However, we do suggest that you delete any browser history from your old device.
- Mobile App – Delete the Mobile Banking App from your old device and download the application to your new device.
How do I reset my Online Banking Password used for Mobile Web and Mobile App?
To reset your Online Banking password you will need to access www.regions.com. Select the Forgot Password link in the login box and follow the on screen prompts.
Who do I contact for assistance in setting up Mobile Banking?
You can call the Regions Online Concierge at 1-800-240-7887 for expert assistance and guidance in setting up Mobile Banking.
Who do I contact for Mobile Banking technical assistance?
You can call Regions online Technical Support 1-800-4PC-BANK (1-800-472-2265) for expert assistance with Mobile Banking.
What is Text Banking?
Text Banking allows you to access account information, transfer funds between your accounts, and locate ATMs and branches by text message from a cell phone or mobile device.
What do I use to access Text Banking?
Text Banking requires a mobile device that is capable of sending and receiving text messages.
Does Regions charge for using Text Banking?
What are the codes to use Text Banking?
No. Text Banking is a complimentary service provided to Regions customers, although Message and data rates may apply.
||Receive a list of all available commands
||Receive the account balance on all enabled accounts
|Bal + Nickname
||Receive the account balance for the account nickname provided
||Receive the account history on the designated default account
|Last + Nickname
||Receive the account history for the account nickname provided
||Transfer funds between two eligible accounts using the mobile account nicknames
Example: tra ck01 sv02 10.00
|ATM + Zip Code
||Receive ATM locations for the zip code provided
|Branch + Zip Code
||Receive Branch locations for the zip code provided
||Unenroll your mobile device from Alerts
What is the PIN during enrollment?
The 4 digit PIN is sent to your mobile device during Text Banking enrollment process. In order to complete your Text Banking enrollment as quickly as possible, please be sure to have your mobile device with you. The 4 digit PIN will expire after 60 minutes.
- The 4 digit PIN will be provided to you via text message and will need to be entered on the Text Banking PIN Verification page with-in the Text Banking enrollment section.
What does the (P) in front of my transactions indicate?
This indicates the transaction is pending on the account.
How do I transfer funds using Text Banking?
To transfer funds you will need to enter the transfer command (TRA) followed by the account nicknames you wish to transfer with and the dollar amount. An example transfer text command to transfer $100.00 from checking to savings is as follows:
tra ch01 sv01 100
How do I verify my Text Banking transfer was completed?
When you complete a transfer via text message you will receive a confirmation text message with the information entered.
Can I pay bills using Text Banking?
Unfortunately, bill payment is not available through Text Banking. However, it is available through Mobile Web and Mobile App.
Mobile Web – m.regions.com
What is Mobile Web Banking?
Mobile Web Banking is a secure way to access your account information through a mobile web browser. With Mobile Web you can check balances, view transaction history, transfer funds, pay bills and locate ATMs and branches by logging into m.regions.com on your mobile device.
Does Regions charge for Mobile Web Banking?
No. Regions Mobile Web is a compliementary service we provide to our customers. Message and data rates may apply.
Can I pay bills through Mobile Web Banking?
Yes, bill payment is available through Mobile Web Banking. You will be able to pay any bills you have set up through Regions Online Banking.
Can I create Payees through Mobile Web Banking?
No. The creation of Payees must be completed within Online Banking.
Can I transfer funds through Mobile Web Banking?
Yes, funds transfer is available through Mobile Web. You will be able to transfer funds between accounts for which you are an owner.
What is Regions Mobile App?
Regions Mobile App is a secure mobile banking application available for the iPhone, iPad, Android or Blackberry. With the Regions Mobile App you can check balances, view transaction history, establish alerts, transfer funds, pay bills, activate Regions Cashback Rewards, view Relationship Rewards balances and locate ATMs and branches.
Does Regions charge for their Mobile App?
No. All of the Regions Mobile Banking Apps are free to download. Message and data rates may apply.
How do I download the Mobile App to my iPhone, iPad, Android or Blackberry?
Search for “Regions Mobile Banking” in the App Store, Android Market or Blackberry App World.
Can I pay bills through Mobile App?
Yes, bill payment is available through our Mobile Apps. You will be able to pay any bills you have set up through Regions Online Banking.
Can I create Payees through Mobile App?
No. The creation of Payees must be completed within Online Banking
Can I transfer funds through Mobile App?
Yes, funds transfer is available through our Mobile Apps. You will be able to transfer funds between accounts for which you are an owner.
What are Mobile Alerts?
Regions Mobile Banking offers alerts that will let you know when your balance gets too low, a check clears, a deposit has posted and more, sent directly to your mobile device. You can sign up to receive mobile alerts via text message, through the mobile web interface, or on your iPhone through Apple’s unique push notification process.
How do I sign up for Mobile Alerts?
To enroll and manage mobile alerts, you must login to Regions Online Banking, select the Mobile Tab, and select the “Manage Mobile Preferences” link. From there, select the “Edit” link in the Alerts section, select the account you want to sign up for mobile alerts and then select the alerts you want to receive. To sign up for text alerts you must first enroll for Text Banking within the Mobile Banking tab of Regions Online Banking. Once your phone has been registered you will have an option to set up alerts on eligible accounts.
What Alerts are available?
||Receive an alert any time that using your ATM or CheckCard causes your selected account’s available balance to be $0.00 or less.
||Receive an alert any time that your checking account has overdrawn and an overdraft protection transfer fee or overdraft fee has been assessed.
||Receive an alert for each deposit made to your account. From automatic Social Security deposits, payroll, checks deposited at the ATM - know when your account balance includes the new funds.
||Receive an alert any time that your balance goes below a threshold that you set.
||Receive an alert when each check you have written (includes checks converted to electronic payments) has cleared your account
||Receive an alert every time you use your ATM or CheckCard.
How are the Do Not Disturb and Suspend setting used for Mobile Alerts?
- Do Not Disturb – Allows you to set a time that you do not want to receive your Alerts; Alerts generated during a Do Not Disturb timeframe will be delivered once that timeframe has expired.
- Suspend – Allows you to set a time period where Alerts will not be generated.
Can I set up and manage Text Alerts through the Mobile Web or Mobile Banking Apps?
To set up Text Alerts you must log into Regions Online Banking and select the Mobile Banking tab. Once your phone number has been verified you will be able to manage your Text Alerts through Mobile Web Banking or our Mobile Apps.