Mobile Banking FAQs

Mobile Banking allows you to view account balances, transfer money, and pay bills from certain supported mobile phones.

1. An Online ID and password for Regions Online Banking
2. A supported mobile phone with voice capabilities and data plan

Yes. You can view all accounts through Mobile Banking that you view through Regions Online Banking. When you enroll in Mobile Banking, you select the accounts that you wish to access in the Mobile Banking application. You may add or remove accounts that you access through Mobile Banking in the Mobile Banking section of Regions Online Banking or on your mobile phone in the Mobile Banking application.

You can access transaction history by selecting an individual account from the View Balances screen. The Account History transaction description screen is viewed by selecting an individual date/time of a transaction.

The transactions are shown at intervals of 5 transactions up to a maximum of 30 days.

The account nicknames displayed in Mobile Banking are the last four digits of each of your account numbers. Changing the account nickname in Mobile Banking does not change the account nickname within Regions Online Banking. You can change the account nicknames in the Mobile Banking appicaion on your mobile phone or in the Mobile Banking section of Regions Online Banking.

Each time you connect to Mobile Banking the most current balance will be displayed. If Mobile Banking is unable to connect the balance displayed will be as of the last successful connection to Mobile Banking.

1. From the Main Menu on the mobile device, select "Settings", then select "Change PIN".
2. Enter current PIN
3. Enter new PIN
4. Confirm new PIN

You can add or remove payees any time through the Mobile Banking section within Regions Online Banking or on your mobile phone in the Mobile Banking appication.

Note: By default, all Payees are defaulted to "on" for selection during the enrollment process and for newly created payees.

Your interrupted transfers and bill payments go to the Mobile Banking application’s Outbox. Once a signal is obtained, you will be reminded there are pending Outbox transactions to be processed at the next login/logout. You can edit or delete any Outbox transfer/payment before you submit it for processing. If you choose to send an Outbox transaction but the application is still offline, the transaction is returned to the Outbox upon exit. At next login/logout, you are prompted that there are pending transactions in the Outbox. To resend or delete these transactions simply go to the Outbox and select the appropriate option.

Refresh enables you to retrieve the latest balances and account information. In addition, you will be notified of any unsent items in your Outbox.  

Yes. You can use multiple phones to view your accounts in Mobile Banking.
To add a mobile phone:

1. Login to Regions Online Banking
2. Click on Mobile Banking.
3. In the Mobile Device section, select "Add New Device" and follow the steps to add, initialize and install Mobile Banking on your phone.

Keep in mind that all wireless carriers and phone models may not be supported. Click here to see a list of supported phones.

No. No account information is stored on your mobile phone.  The only information that is stored on your mobile phone is personal preferences such as account nicknames.

Even though account information is not stored on your phone, there are a few steps you can take to remove any Mobile Banking information from your phone.  To remove any information from your mobile phone, follow these steps:

1. Log into Regions Online Banking.
2. Click on the Mobile Banking tab
3. Select "Lost Device" from the drop down box to clear the contents on the mobile phone.

If you have multiple banking relationships for which you use Mobile Banking, clicking on "Lost Device" clears the contents for all your banking relationships. 

If you can not quickly get access Regions Online Banking, you can have the contents cleared by our Online Banking Technical Support staff by calling at 1-800-4PCBANK (800-472-2265).

Remember, Mobile Banking cannot be accessed without your 6 digit PIN. If someone attempts to guess your PIN, they have three attempts before Mobile Banking is locked. If you find the phone and want to download Mobile Banking again, you may activate the phone from the Mobile Banking tab within Regions Online Banking by selecting "Activate Device" and following the on-screen instructions.

Although your information is stored securely on your mobile phone, we recommended you delete the Mobile Banking application from the phone before recycling or disposing. The process for deleting applications from the phone will vary by model. Refer to your mobile phone user guide for instructions on how to delete an application.

First, remove Mobile Banking from your current phone using the "Delete Device" feature in Regions Online Banking.  You can access the "Delete Device" feature from the Mobile Banking Summary screen.  The Delete Device feature removes the old mobile phone number from your Mobile Banking Account. If you have multiple bank relationships, perform the delete device procedure from each financial institution’s Internet banking site. Click on "Activate Device" to add the new mobile phone and download the Mobile Banking Application. You will receive an activation code to enter onto the mobile phone after the new SMS message is received and opened.

We recommended that you delete Mobile Banking from your mobile phone if you have closed your Regions bank accounts. The process for deleting applications from the mobile phone will vary by model. Refer to your mobile phone user guide for instructions on how to delete an application from your mobile phone.