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Western Union® Online Money Transfer FAQs

 

What is the fee to send a Western Union Online Money Transfer?
Starting at $5, the fee for the online service varies based on the principal amount of the transfer and the speed of service to the recipient. You will have the opportunity to view the fee and exchange rate (if any) for your transaction prior to submitting.

 

What is a typical use for Online Money Transfers?
Western Union Online Money Transfers are typically sent to an individual, such as a friend or  family member for special occasions like birthday's and holidays, or for regular support for dependents.

 

How do I get started using this service?
If you have a personal Regions checking or savings account and are a Regions Online Banking customer, the service is automatically available to you already. If you are not already an online banking customer, enroll now.

 


How does the service work?
For existing customers, simply log in to Regions Online Banking, select Western Union Money Transfer and follow the onscreen instructions to send money from your checking or savings account 24/7, whenever you need.

 


Can I transfer funds outside of the United States?
Yes, you can send money to over 200 countries and territories where Western Union service is offered.

 

Am I required to have a Western Union Gold Card number to schedule a transfer?
No. If you do not have a Western Union Gold Card number, simply select "Continue" and follow the onscreen instructions. You can also visit http://www.westernunion.com/goldcard to sign up.

 

How will my Receiver pick up their money?
Your Receiver can visit any Regions Bank or Western Union Agent location and pick up their funds in cash. Your Receiver will need the 10 digit tacking number (MTCN), the answer to the test question if you added one, and a photo id.

 

Will the Receiver be able to pick up the money at any Western Union location?
The Receiver can pick up their funds at any Regions Bank, or at a participating Western Union Agent location based on the destination (country, state, and/or city) you specified on your transaction.

 

How will I know when my Receiver has picked up their funds?
During the transaction, you will be asked if you want to receive a notification via email or text messaging or opt out of receiving a notification altogether. Once your Receiver has picked up their funds you will be notified based on the option you selected.

 

What if I encountered an issue with my Western Union Transaction?
If you think there is an issue with your transaction, you may file a complaint within 180 days of the date the funds should have been made available to the Receiver. A Western Union Customer Service representative will attempt to contact you using the contact details you supply within 24 hours.

 

What is considered an issue?
If your Receiver was not able to pick up funds because of an issue with the transaction or if the Receiver did not pick up the amount you expected, you can file a complaint within 180 days of the date the funds should have been made available to the Receiver. A Western Union Customer Service representative will attempt to contact you using the contact details you supply within 24 hours.

 

How can I cancel or adjust my transfer once it is sent?
To cancel or make changes to your transaction after it has already been sent, you can call the Western Union Customer Service Desk at 1-800-325-6000, (Espanol) at 1-800-325-4045. You will not be able to cancel or make changes to a transaction that has already been paid out.