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Our Commitment to You

We recognize our customers have a choice when it comes to their banking options. That's why our roadmap to success is based on putting our customers first, whether that's in the lending process, in consideration of the S.A.F.E. Act or in regards to service member rights.

arrow Regions' Commitment to Fair and Responsible Lending
Regions complies with both the letter and the spirit of fair and responsible lending laws, treating customers fairly and consistently in every phase of the lending process.

We will make products and services, including credit products, available to prospective and existing customers without regard for characteristics such as race, religion, gender, marital status or any other basis prohibited by law.

We will help meet the credit needs of the communities in which we operate, including low-income and moderate-income neighborhoods.

All Regions associates have a basic responsibility to serve customers equitably. They will have the tools and information to do so, completing fair and responsible lending training on an annual basis. In each line of business, fair and responsible lending controls will be in place and any gaps in controls will be addressed.

We will do what is right and help customers make informed decisions about their banking experience.

 

arrow S.A.F.E. Act
The Secure and Fair Enforcement for Mortgage Licensing Act (S.A.F.E. Act) established a national registry for mortgage loan originators called the Nationwide Mortgage Licensing System and Registry (NMLS). Maintained by the federal government, the NMLS assigns each registered professional a unique identification number that is provided to consumers upon request and on certain loan documentation. In addition, each financial institution is provided with a NMLS unique identification number. Regions' NMLS ID number is 174490.

This registration information is viewable through the NMLS Consumer Access portal. To perform a search for an individual Mortgage Loan Originator (MLO), click on the link above and then type the MLO's NMLS ID in the search field. If you do not know the NMLS ID you can also search by name, city, state, and/or zip code.

To search all of Regions Bank's registered MLOs in a particular location, please type Regions Bank, city, state (for example, "Regions Bank, Birmingham, Alabama"). Additional search tips are available on the NMLS Consumer Access portal.

If you have general questions about NMLS Consumer Access, please contact the NMLS Call Center at 240-386-4444.

 

arrow The Servicemembers Civil Relief Act
The Servicemembers Civil Relief Act (SCRA) of 2003, previously known as the Soliders' and Sailors' Civil Relief Act, is a federal law that protects active duty military service personnel as they enter active duty. It covers issues such as credit cards interest rates, personal loans, mortgage interest rates, mortgage foreclosure, civil judicial proceedings, automotive leases, life insurance, health insurance and more.

Legal Rights and Protections Under the SCRA
Servicemembers on "active duty" or "active service" or a dependent of such a servicemember may be entitled to certain legal protections and debt relief pursuant to the Servicemembers Civil Relief Act (50 USC App. §§ 501-596) (SCRA).

Who May be Entitled to Legal Protections Under the SCRA?
  • Active duty members of the Army, Navy, Air Force, Marine Corps, Coast Guard and active service National Guard;
  • Active servicemembers of the commissioned corps of the National Oceanic and Atmospheric Administration;
  • Active servicemembers of the commissioned corps of the Public Health Service;
  • United States citizens serving with the armed forces of a nation with which the United States is allied in the prosecution of a war or military action; and their spouses.

What Legal Protections are Servicemembers Entitled To Under the SCRA?
  • The SCRA states that a debt incurred by a servicemember, or servicemember and spouse jointly, prior to entering military service shall not bear interest at a rate above six percent during the period of military service. Debts secured by a mortgage or other security in the nature of a mortgage incurred by a servicemember, or servicemember and spouse jointly, prior to entering military service shall not bear interest at a rate above six percent during the period of military service and for one year thereafter.
  • The SCRA states that in a legal action to enforce a debt against real estate that is filed during, or within 12 months after the servicemember's military service, a court may stop the proceedings for a period of time, or adjust the debt. In addition, the sale, foreclosure, or seizure of real estate shall not be valid if it occurs during, or within 12 months after the servicemember's military service unless the creditor has obtained a court order approving the sale, foreclosure or seizure of the real estate.
  • The SCRA contains many other protections besides those applicable to home loans.

How Does A Servicemember or Dependent Request Relief Under the SCRA?
  • In order to request relief under the SCRA, a servicemember or spouse, or both, must provide a written request to the lender, together with a copy of servicemember's military orders.

How Does a Servicemember or Dependent Obtain Information About the SCRA?
  • The U. S. Department of Defense's information resource is "Military OneSource," militaryonesource.com. The toll-free telephone numbers for Military OneSource are:
    • From the United States:  1-800-342-9647
    • From outside the United States (with applicable access code):  1-800-342-9647
    • International Collect (through long distance operator):  1-484-530-5908
  • Servicemembers and dependents with questions about the SCRA should contact their unit's Judge Advocate or their installation's Legal Assistance Officer. A military legal assistance office locator for all branches of the Armed Forces is available at legalassistance.law.af.mil/content/locator.php.