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Regions Bank Visa® Gift Card - Terms and Conditions

1. General Information. This agreement (“Agreement”) states the terms and conditions that govern the issuance and use of your Regions Bank Visa Gift Card (“Card”). Please read this Agreement carefully and retain it for your records. Upon receipt, please immediately (a) register the Card at www.RegionsPrepaid.com and (b) sign your Card in permanent ink where indicated. Registration of your Card is necessary in order to replace the Card in the event it is lost, stolen, or damage and to receive notices of any amendments to the Agreement as described in Section 18. You must also ac­tivate the Card before using it. Activation instructions are printed on a sticker on the face of the Card. By purchas­ing, accepting, retaining, signing, or using the Card in any respect or authorizing another person to use the Card, you accept and agree to be bound by the terms of this Agree­ment. Please provide this Agreement to anyone whom you authorize to use the Card or for whom you purchase the Card. “You” and “your” refers to (i) any person to whom we issue the Card; (ii) any person who receives the Card; (iii) any person who accepts the Card; (iv) any person who uses the Card; or (v) any authorized user of the Card; “we”, “us” or “our” refers to Regions Bank, our affiliates, suc­cessors, assigns, agents, and processors. The Card is the property of Regions Bank and must be surrendered upon demand. The Card is nontransferable once signed, and it may be canceled, repossessed, or revoked at any time without prior notice subject to applicable law. THIS CARD AND THE FUNDS REPRESENTED THEREBY ARE NOT INSURED BY THE FEDERAL DEPOSIT INSURANCE CORPORATION

2. Using Your Card. The Card is a prepaid Visa Card issued by Regions Bank and is not a credit card, charge card or a bank debit card. The Card can be used at locations wher­ever Visa debit or prepaid cards are accepted. You are re­sponsible for all authorized transactions initiated by use of your Card. You will not receive any interest on your funds on the Card. By signing or using the Card, you are agree­ing not to permit any other person to use the Card issued to you. If you permit another person to use your Card, all purchases made by this person will be deemed authorized transactions and you are responsible even if this person’s use exceeds the limit you authorized or intended. You are not permitted to resell the Card.
If you use your Card number without presenting your Card (such as for a mail order, Internet or telephone purchase), the legal effect will be the same as if you used the Card it­self. For security reasons, we may limit the amount or num­ber of transactions you can make on your Card. The Card cannot be used to access cash at an ATM or bank, and cannot be redeemed for cash. You may not use the Card to make recurring preauthorized payments, installment pay­ments, or for purchases outside the United States. You cannot stop payment on any purchase with your Card after it has been completed.
The Card has a preloaded stored value balance. Each time you use the Card, the Card balance is reduced by the amount of the purchase until the balance is zero. You should know your Card balance before you shop. If your purchase amount is greater than the value on your Card, inform the merchant before presenting the Card, as the merchant generally will be unable to determine the Card balance for you. Depending on the policy of the merchant, the difference may be paid with another form of payment. You are not permitted to exceed the available balance on your Card, through an individual transaction, or a series of transactions, and such transactions are generally declined. If you receive value that is greater than the remaining bal­ance on the Card for any reason, you agree to pay us, immediately upon demand, the amount of your purchase in excess of the remaining balance. The Card cannot be reloaded or reused.

3. Card “Valid Thru” Date. Your Card has a “valid thru” date shown on the front of the Card. You will not be able to use your Card after the “valid thru” date. Any remaining balance remaining after the “valid thru” date will be sub­ject to disposition in accordance with applicable law. THE BALANCE OF THE CARD SHOULD BE USED PRIOR TO THE VALID THRU DATE.

4. Fees and Charges. We encourage you to use your Card immediately. The following is a list of service fees and other fees related to your Card, subject to applicable law:
(a) Maintenance Fee. There is a monthly maintenance fee of $2.50. This fee will be waived for the first twelve (12) months and will begin on the first day of the 13th month following the purchase date, subject to applicable law. If we send you a replacement card for a lost or stolen Card, the initial twelve (12) month period is still tracked from the date your original Card was purchased. MONTHLY MAINTE­NANCE FEES MAY REDUCE THE CARD VALUE TO $0 PRIOR TO THE ‘VALID THRU” DATE.
(b) Replacement Card Fee. A $4.95 replacement card fee will be deducted from your available funds to replace a lost or stolen Card, or to reissue and transfer a balance from a Card in which the “Valid Thru” date has passed.
(c) Overnight Delivery Fee. A $15.00 overnight delivery fee will be deducted from your available funds to ship a Re­placement Card using an overnight delivery service.
(d) Foreign Currency Fee If you obtain your funds (or make a purchase) in a currency other than the currency in which your Card was issued, the amount deducted from your funds will be converted by Visa U.S.A. Inc. into an amount in the currency of your Card. The exchange rate between the transaction currency and the billing currency used for processing international transactions is a rate selected by Visa U.S.A. Inc. from the range of rates available in whole­sale currency markets for the applicable central process­ing date, which may vary from the rate Visa U.S.A. Inc. itself receives, or the government-mandated rate in effect for the applicable central processing date. All transactions in foreign currencies will incur an additional 1% conversion or processing fee.

5. Transactions with Certain Merchants. You may find that some merchants (such as restaurants, hotels, car rental agencies, gas stations, among others) obtain a preautho­rization on your Card greater than the transaction amount in order to ensure that adequate funds are available to cover the final purchase. The amount of the preauthori­zation may remain unavailable until the transaction posts (typically within three business days), although only the amount you actually authorize will be deducted from the value of the Card. If the amount being authorized exceeds the value remaining on the Card, the transaction likely will be declined. We are not responsible if a merchant refuses to honor your Card.

6. Balance and Transaction Inquiries. You should keep track of the amount of available balance on your Card. Available balance and transaction inquiries can be checked free of charge by visiting us on the web at www.RegionsPrepaid.com or by calling Customer Service at 877-847-7214, 24 hours a day, every day of the year. You will not receive periodic statements or purchase summaries.

7. No Warranty of Uninterrupted Use or Availability. We make no warranty that the Card program services will be uninter­rupted or available at all times. Thus, when this occurs, you may not be able to use of your Card or obtain information about your card balance. You agree that we will not be re­sponsible or liable for damages resulting from the unavail­ability, failure, or interruption of the Card program services, except as required by applicable law,

8. Returns and Refunds. We are not liable or responsible to you for the quality, safety, or any other aspect of the goods or services purchased from any merchant or seller with your Card. If you use your Card at a merchant, and a dispute with the merchant arises, you agree to make a good faith effort to settle the dispute with the merchant. If you wish to return any merchandise purchased using your Card, you will be subject to the merchant’s return policies. We have no liability for the goods or services you obtained with your Card. If you are entitled to a refund for any rea­son for goods or services obtained with your Card, you agree to accept credits to your Card for such refunds. It therefore is important to keep your Card even after the bal­ance is depleted in case you need to return any purchased items.

9. Receipts. You should get a receipt at the time you make a transaction. You agree to retain your receipts to verify your transactions.

10. Negative balances or “shortages”. Please note that if due to a systems malfunction or for any reason whatsoever, a transaction occurs despite insufficient available balance on the Card (creating a negative amount on the Card, re­ferred to herein as a “Shortage”), you agree to reimburse us, upon request, for the amount of the Shortage. If you improperly receive value greater than the remaining bal­ance on your Card for any reason, you will be liable for the amount by which your transaction(s) exceeds the remain­ing balance. Remit payments to: VIPGift Visa Collections, PO Box 4407, Chattanooga, Tennessee 37405--0407. To the extent permitted by applicable law, you agree to pay all expenses that we actually incur in the collection of any amounts you owe under this Agreement, or in connec­tion with any legal process affecting your Card, the funds stored on that Card, or any ownership or authority disputes regarding these funds where we are the prevailing party. We may charge your Card for such costs and expenses without further notice to you, including reasonable fees paid to our attorneys who are not our salaried employees.

11. Illegal, Gambling and High-Risk Transactions. You agree that you will not use your Card for any transaction that is illegal in the jurisdiction where you live, in the jurisdiction where the transaction is consummated, or in any other ju­risdiction affected by the transaction. You agree that it is your responsibility to determine the legality of each trans­action in all applicable jurisdictions before entering into such transaction. Display of the Visa® logo or any other logo by any person accepting the Card does not indicate that the transaction is legal in all applicable jurisdictions. You acknowledge and agree that we have no obligation to monitor, review or evaluate your Card transactions for legality and that we may presume that all of your Card transactions are legal in all applicable jurisdictions. You also agree that you will not use your Card in connection with any Internet or on-line gambling transaction, whether or not gambling is legal in any applicable jurisdiction. We reserve the right to decline any transaction that we believe is an illegal transaction, an Internet or on-line gambling transaction or a high-risk transaction. To the fullest extent permitted by law, you further agree that we are not respon­sible for the recovery or reimbursement to you of any funds transferred in connection with any transaction authorized by you that is determined to be illegal.

12. Confidentiality. We may disclose information to third parties about your Card or the transactions you make:

  • Where necessary to complete the transaction; or
  • To verify the existence and condition of your Card; or
  • To comply with government agency or court orders or as otherwise required by law or in connection with examinations by banking authorities; or
  • To third parties and affiliated entities that assist in providing Card services; or
  • To collect sums due from you or with regard to any legal action connected to your Card; or
  • To our employees, auditors, affiliates, service providers, or attorneys as reasonably necessary to administer the Card program; or
  • With your permission.

13. Our Liability for Failure to Complete Transactions. If we do not properly complete a transaction from your Card on time or in the correct amount according to our Agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:

  • If, through no fault of ours, you do not have enough value available on your Card Record to complete the transaction;
  • If there is a hold, or your funds are subject to legal process or other encumbrance restricting their use;
  • If a merchant refuses to accept your Card;
  • If an electronic terminal where you are making a transaction does not operate properly, and you knew about the problem when you initiated the transaction;
  • If access to your Card has been blocked after you reported your Card lost or stolen;
  • If we have reason to believe the requested transaction is unauthorized;
  • If circumstances beyond our control (such as fire, flood or computer or communication failure) prevent the completion of the transaction, despite reasonable precautions that we have taken; or
  • Any other exception stated in our Agreement with you.

14. Lost/Stolen Cards. We are not responsible for lost or sto­len Cards, and we have no ability to identify the person using a Card at the point of purchase. If your Card is lost or stolen, please call 877-847-7214 immediately. Visa’s Zero Liability policy protects you from liability for unauthorized use of your Card. Keep a record of your Card number in a safe place, separate from the Card. Any remaining balance after the Card has been cancelled will be re-issued to you on a replacement Card after deducting a $5.00 service fee subject to applicable law. If the remaining balance after the Card has been cancelled is $5.00 or less, no replace­ment Card will be issued.

15. Your Liability for Unauthorized Transactions. Contact us at once if you believe your Card has been lost or stolen. Tele­phoning is the best way to minimize your possible losses. If you believe your Card has been stolen, or that someone has used your Card or made purchase transactions without your permission, call us toll free at 877-847-7214. You will not be liable for unauthorized transactions on your Card if you notify us promptly and you are not grossly negligent or fraudulent in the handling of your Card. If you fail to notify us promptly and you are grossly negligent or fraudulent in the handling of your Card, you could lose all the value available on your Card Record.
When calling please be prepared with the following information:

  • Cardholder’s name and Card number
  • Original value and most recent transactions

In order to conduct a complete investigation, you may need to provide a signed affidavit. Any transaction we identify as unauthorized will not be held against the Card Record. Any remaining balance on the Card Record after the Card has been cancelled will be re-issued to you on a replacement Card after deducting a $4.95 service fee subject to appli­cable law. If the remaining balance after the Card has been cancelled is $4.95 or less, no replacement Card will be is­sued. It may take up to 30 days to reissue a Card.
16. Limitation of Liability. EXCEPT AS OTHERWISE PROVIDED IN THIS AGREEMENT OR BY APPLICABLE LAW, YOU AGREE THAT WE SHALL NOT BE RESPONSIBLE TO YOU FOR ANY LOSS, INJURY, OR DAMAGE ARISING OUT OF THE PERFORMANCE OF THIS AGREEMENT AND THE TRANSACTIONS CONTEMPLATED HEREBY, IN NO EVENT SHALL WE BE RESPONSIBLE FOR ANY INDIRECT, SPECIAL, CONSE­QUENTIAL, OR INCIDENTAL DAMAGES, EVEN IF WE HAVE BEEN SPE­CIFICALLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

17. Other Terms. Your Card and your obligations under this Agreement may not be assigned. We may assign or other­wise transfer our rights under this Agreement to another party without notice. Use of your Card is subject to all ap­plicable rules, regulations, and customs of any clearing­house or other association involved in transactions, includ­ing Visa U.S.A. Inc. We do not waive our rights by delaying or failing to exercise them at anytime. If any provision of this Agreement is determined to be invalid or unenforce­able under any rule, law, or regulation of any governmental agency, local, state, or federal, the validity or enforceability of any other provision of this Agreement shall not be af­fected. This Agreement will be governed by the law of the State of Alabama (exclusive of its conflict of laws provi­sions) except to the extent governed by federal law. This Agreement is subject to change without notice and super­sedes any and all previous agreements.

18. Amendment and Card Cancellation. We may amend or change the terms of this Agreement at any time. Amend­ments will be effective after notice has been sent to your last known address on our records, posted on www.Re­gionsPrepaid.com, or as otherwise permitted by law. You will have accepted any such changes if you use the Card or do not cancel the Card after the effective date. We may cancel or suspend your Card or this Agreement at any time. You many cancel this Agreement by returning the Card to us. Your termination of this Agreement will not af­fect any of our rights or your obligations arising under this Agreement prior to termination.

19. Information About Your Right to Dispute Errors. In case of errors or questions about your electronic transac­tions, please contact VIP, LLC (“VIP”), the management company that administers the Card program, by calling 877-847-7214 or writing to Customer Service, PO Box 550160, Sunrise, Florida 33355-0160. VIP must hear from you no later than 60 days after the transaction date on which the problem or error occurred.
You will need to provide:

  • Your name and, if different, the name of the Card purchaser.
  • The Card number.
  • Provide the dollar amount of the suspected error.
  • A description of the error and an explanation why you believe there is an error or why you need further information.

If you tell us orally, we may require that you send us writ­ten confirmation of your complaint or information request within 10 business days. Generally, we will tell you the results of our investigation within 10 days after we receive the information and will promptly correct any error or ad­vise you if we decide that there is no error. Under some circumstances, we may take up to 45 days to investigate your complaint or request.

20. Recording and Monitoring Telephone Calls. We may record or monitor telephone calls between you and us, and unless required by law, we need not remind you of our recording or monitoring before each call.

21. Arbitration/Waiver of Jury Trial: All disputes or claims pertaining to the Card or the relationships that arise there­from, whether based in contract, tort or otherwise, shall be resolved by binding arbitration under the expedited procedures of the Commercial Financial Disputes Arbitra­tion Rules of the American Arbitration Association (AAA) and the Federal Arbitration Act in Title 9 of the US Code. Arbitration hearings will be held in the city where your Card was issued or where mutually agreed to. A single arbitrator will be appointed by the AAA and will be an attorney or a retired judge with experience and knowledge in bank­ing transactions. Any issue concerning whether or the ex­tent to which a dispute or claim is subject to arbitration, including but not limited to issues relating to the validity or enforceability of these arbitration provisions, shall be determined by the arbitrator. All statutes of limitations or other defenses relating to the timeliness of the assertion of a dispute or claim that otherwise would be applicable to an action brought in a court of law shall be applicable in any such arbitration, and the commencement of an ar­bitration under this Agreement shall be deemed the com­mencement of an action for such purposes. No provision of this paragraph shall restrict the ability of any person to exercise all rights and remedies available under applicable law or this Agreement; provided, however, that the exer­cise of those rights or remedies is subject to the right of any other person to demand arbitration as provided herein. The commencement of legal action by a person entitled to demand arbitration does not waive the right of that person to demand arbitration with respect to any counterclaim or other claim. No person entitled to demand arbitration here­under shall be permitted to assert a dispute or claim that is on behalf of any other person. Similarly, an arbitration proceeding under these terms and condition may not be consolidated with other arbitration proceedings. Judgment upon the award rendered in arbitration shall be final and may be entered in any court, state or federal, having juris­diction. IF A DISPUTE OR CLAIM IS NOT SUBJECT TO ARBITRATION FOR ANY REASON, THEN THE DISPUTE OR CLAIM SHALL BE DECIDED IN A COURT OF COMPETENT JURISDICTION WITHOUT A JURY. YOU AND WE IRREVOCABLY WAIVE ALL RIGHTS TO TRIAL BY JURY.