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FAQs - Bill Payments

It's about taking control of your finances when and where you need access. RegionsNet Online Banking gives you the access and speed you need to view your Regions Bank accounts from any personal computer. It's simple, fast and convenient.

Bill Payments

 

What is Bill Pay?
Bill Pay is a service offered by RegionsNet that allows you to set up bill payments to just about anyone. You select which person or company you want to make a payment. Bill Pay will withdraw the money from your account and send the payee a paper check or an electronic payment. You may schedule payments well in advance, and may set up one time or recurring payments.

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Who can use Bill Pay?
Anyone who has a Regions personal checking may enroll for RegionsNet with Bill Pay once they have been authorized to do so by Regions.

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How much does Bill Pay cost?
It's FREE! Personal account customers can pay as many bills as you want absolutely free. Just see for yourself how you'll save time and money paying your bills online.

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How are payments made?
A third party bill payment service pays your bill for you and the amount is automatically deducted from your account. Paper-based payments are sent through a national mail system and electronic payments are sent through an electronic delivery system.

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How far in advance must I schedule payments?
For payees who accept electronic payments, 3 business days is usually enough. If we must send a paper check, allow 5 business days for the payment to arrive for posting. We recommend allowing 10 business days prior to the due date the first time you schedule a payment to a new payee.

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How do I add a new payee?
By selecting Add Payee within the Payments section of RegionsNet with Bill Pay and completing all of the required fields you can add a payee to your list of available payments and schedule a payment on the same day.

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When I add a new payee, do I have to wait before I can make the first payment?
No, you can schedule a payment to be sent on the same business day as long as it is set-up and scheduled prior to 6 p.m. Central.

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Whom can I make payments to with RegionsNet with Bill Pay?
You can pay anyone for whom you provide sufficient information to properly direct a payment to that Payee and permit the Payee to identify the correct account to credit with your payment (*certain restrictions apply) .

This information may include, among other things, the name and address of the Payee and your Payee account number.
* See Regions® Online Banking Agreement and Disclosure Statement for terms and conditions.

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Who pays any of the late fees if the payee does not receive my payment?
* For personal online banking customers making payments to a business, we will reimburse you for any late payment fees or penalties you are required to pay, up to a maximum of $50 per scheduled payment, as a result of the failure of a Payee to receive a payment made through the Service by the Due Date if you meet each of the following conditions.

* See Regions® Online Banking Agreement and Disclosure Statement for terms and conditions.

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How long does it take for a payee to receive a payment?
Payments that we are able to transmit to the payee electronically may be received by the payee within 1-2 business days following the effective Transmit Date. Payments that we must transmit to the payee by paper check may be received by the payee within 4-5 business days following the effective Transmit Date. Please refer to the Regions Online Banking Agreement and Disclosure Statement for details and contractual terms, including the terms and conditions regarding timely initiation of payments by you and the payment guarantee.

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Can I choose the payment method?
No. Our bill payment service works with the payees (based on activity) to increase electronic payment acceptance and to determine how the payee can accept payments.

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What happens if the payee rejects the payment?
The bill payment service will immediately notify RegionsNet. Regions will then contact you and/or send you a message to get the necessary information to correct the problem.

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Why hasn’t a payment been posted after the fifth day?
It takes up to five business days for payees to receive a payment. However, once a payment is received, the time it takes to process and post may vary by payee.

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Who should I contact if I have a payment inquiry?
Should you have any questions regarding a payment, please call Regions Online Banking at 1-866-665-7638, Monday through Friday between 7 a.m. and 7 p.m. Central time or Saturday between 7 a.m. and 2 p.m. Central time or login to RegionsNet and send us a secure message.

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How are payments deducted from my account?
Payment is deducted from your account on the Transmit Date which is the date you want the payment to be sent to the Payee.

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Are payments deducted prior to the payment being sent?
No. You can schedule payments up to one year in advance. The payment amount is deducted from your account on the Transmit Date which is the actual date you want the payment to be sent to the Payee.

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Is the Transmit Date the date I want the Payee to receive the payment?
No, that is the Payment Date. The Transmit Date should be four to five days before the payment date to allow time for the payment to reach the Payee. Please note that most payments are sent electronically and should reach the Payee within two business days.

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