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FAQs - General

It's about taking control of your finances when and where you need access. RegionsNet Online Banking gives you the access and speed you need to view your Regions Bank accounts from any personal computer. It's simple, fast and convenient.

General Information

 

Why does the amount of a debit card transaction in my current day activity not match the amount on my receipt?
The amount appearing in your current day activity is the amount approved when the merchant originally received authorization. For example: A restaurant will originally authorize the amount of the total check and add an estimated tip, but you may add a tip that is different than the estimated tip to that amount when signing your receipt. When the transaction is actually processed, the entire amount that you signed on the receipt is then debited from the account.

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When I use my debit card at a gas pump, why does it only show up in my current day activity for $1.00?
In order for you to be able to use the convenience of a debit card at the gas pump, Regions authorizes the transaction for $1.00 so you can receive authorization at the pump. The $1.00 is actually placed as a hold on the account indicating the authorization. The merchant will then process the transaction for the entire amount of the gas pumped.

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When I use my debit card at a merchant, why do some transactions appear in my current day activity as ATM WITHDR?
Most merchants allow two options to pay for purchases. The first option allows you to enter an ATM PIN number when purchasing items with a debit card. These type of transactions will display in the current day activity as an ATM WITHDR. The other option when using a debit card requires a signature. Signature based transactions will appear in the current day activity as a VCC PURCHASE.

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When I use my debit card at a merchant, why do some transactions appear in my current day activity as VCC PURCHASE?
Most merchants allow two options to pay for purchases. The first option requires a signature when using a debit card for purchases. Signature based transactions will appear in the current day activity as a VCC PURCHASE. The other option allows you to enter an ATM PIN number when purchasing items with a debit card. These type of transactions will display in the current day activity as an ATM WITHDR.

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When I use my debit card at a merchant, why do some transactions appear in my current day activity as VCC Debit Hold?
VCC Debit holds are a combination of authorizations that were approved during the two days prior to the current day activity and have not posted to the account yet. If the transaction does not post to the account by the second business day after the transaction took place, the memo hold will not be reapplied.

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Who can I call if I have questions or concerns about debit card transactions?
The Regions Visa CheckCard center can be reached at 800-295-8472 between the hours of 6 a.m. CT to 7 p.m. CT Monday through Friday and on Saturday from 8 a.m. CT to 2 p.m. CT.

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What information do I need to enroll in online banking?
In order to enroll in RegionsNet Online Banking, you should have a computer with Internet access and a Regions Bank checking account. In addition, during the application process you will be asked to provide personal identification and account information for security reasons.

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How much does Regions Online Banking cost?
Regions Online Banking and Regions Online Banking with Bill Pay are free.

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What account services can I access online?
The following services are available through RegionsNet:

  • Stop payment
  • Check reorder
  • Send and Receive Secure Messages to a Regions Online Banking Representative
  • Set up and Receive Personal Reminders
  • Receive alerts based on account balances

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Is Online Banking secure?
Yes, we have utilized the most trusted method of securing Internet transactions available. Refer to our Security & Browser Issue FAQ’s to learn more.

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What does real time mean?
Real-time refers to the availability to view transactions and balances on accounts as intra-day activity occurs. For example, if you visit your local branch and make a deposit, when you return to your computer and log into RegionsNet the transaction you made at the local branch will be reflective in your balance, as well as appear in your account register as a pending transaction.

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What if I forgot my Login ID or password?
If you forget your Login ID or Password, you can e-mail Regions Online Banking Customer Assistance via the secure Contact Us button on the Regions.com home page, or by calling 1-866-665-7638, Monday through Friday, between 7 a.m. and 7 p.m. Central time or on Saturday between 8 a.m. and 2 p.m. Central time.

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Can I use Quicken or Microsoft Money with Online Banking?
Yes, you can download information from RegionsNet to your personal financial management software. Click here to get specific instructions on how to successfully download your information the first time you login to RegionsNet.

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When is the online banking system available?
RegionsNet Online Banking is available 24 hours a day, seven days a week with the exception of these standard maintenance times:

Standard maintenance times for RegionsNet
Sundays 2 – 5 a.m. CT
Tuesdays 2 – 4 a.m. CT
Thursdays 2 – 4 a.m. CT

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What hours are your customer service agents available?
The Regions Online Banking Customer Assistance Center is available Monday through Friday, 7 a.m. to 7 p.m. Central time and Saturday 8 a.m. to 2 p.m.Central time.

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Do I still have to pay for stop payments if I place a stop payment via RegionsNet?
Yes, all applicable stop payment fees will apply.

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How do I re-order checks?
Simply click on the order checks button found on the top navigation bar when viewing the specific account for which you need checks. You will be re-directed to our secure check-ordering site.

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What are “Official Statements” and how can I sign up?
Official statements allow you to receive your paper statement electronically through the RegionsNet. This provides a secure and convenient way to store and retrieve your checking and saving account statements.

You can sign up for ‘Official Statements’ by clicking on the Official Statements link and following the instructions.

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Can I use my browser's ability to store my user-id and password?
Unfortunately not. RegionsNet is accessed using a web address, and your web browser’s ability to recognize this address will not exist. If you do not know your password or need it reset, contact Regions Online Banking Customer Assistance by calling 1-800-4PC-BANK (1-800-472-2265), Monday through Friday, between 7 a.m. and 7 p.m. CT or on Saturday between 8 a.m. and 2 p.m. CT.

REGIONS STRONGLY RECOMMENDS THAT YOU DO NOT STORE YOUR USER-ID AND PASSWORD IN THE WEB BROWSER . Please see our Online Banking Guidelines for more information.

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Why can’t I enter or edit transactions into my check register?
One feature that was not offered with the latest RegionsNet upgrade was the ability to maintain a check register online. You will be able to view all of your register activity, but will not be able to enter any personal entries. Because of the low adoption rate of this feature, we made the tough decision to issue the new release without this feature. Regions plans on re-introducing the check register feature sometime in the future and will be sure to notify you as soon as it is available.

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Is logging in to RegionsNet from Regions.com secure?
Absolutely. When you enter your Login ID and Password on our home page at Regions.com, it is as secure as logging in directly at the RegionsNet Login page. Your information remains secure because a Secure Socket Layer (SSL) is established before your login information is sent from Regions.com to RegionsNet. SSL enables the secure connection between your web browser and our secure server. Your login information is transmitted for authentication via this secure connection.

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