Meeting Your Customers' New Expectations
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Episode 12 - Commercial Insights with Regions Bank

How have customer needs and expectations shifted in the past year, and what does that mean for businesses who want to thrive? On this episode, we cover everything from evolving approaches to customer interaction — both online and in-person, and a mix of the two — to how businesses can make the most of changes in customer behavior and digital acceleration. One hint: It all starts with empathy.

Listen and subscribe on your favorite podcast player. Find Commercial Insights with Regions Bank on Spotify, Stitcher, and iTunes.

Meet the Speaker

Abbas Merchant joined Regions in 2021 as the Chief Marketing Officer and provides strategic direction on all aspects of marketing, including Strategy, Brand and Communications, Integrated Media, and Experiential Marketing.

Listen to More in Our Podcast Series

Our world is changing at a breakneck speed, and today’s business leaders need guidance to position themselves for success. Commercial Insights with Regions Bank features in-depth conversations with thought leaders and experienced commercial business advisors about what’s new, what’s next, and what you can do to best position your business for the road ahead.

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This information is general education or marketing in nature and is not intended to be accounting, legal, tax, investment or financial advice. Statements of individuals are their own—not Regions’. Consult an appropriate professional concerning your specific situation. This podcast is intended for educational and marketing purposes only. The people and events are fictional but represent real issues. No identification with actual persons is intended or should be inferred.