Important Information about Branch Facilities During Coronavirus (COVID-19) Outbreak

Important Information about Branch Facilities During Coronavirus (COVID-19) Outbreak
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Regions Branch Access | Preparedness Plans | Deposit Drop Boxes | Other Ways You Can Bank | Client Assistance | Contact the Small Business Administration | Stay Informed

At Regions, our core values focus on putting people first and doing what’s right. Simply put, that means our top priority is the well-being of our customers, our associates, and the communities that we serve. With the amount of attention and concern being given to coronavirus (COVID-19), we want to assure you that we are taking extensive steps to help ensure your health, safety, and financial wellness. In this challenging and volatile environment, we are committed to providing you and your business with the assistance and knowledge you need to navigate through this time of uncertainty.

Regions Branches Open By Drive-Thru Or Lobby Appointment Only

For the safety of our clients and associates, Regions branches are now open by drive-thru or lobby appointment only until further notice. We also continue to offer drive-thru, deposit drop box, and ATM services to aid our clients in completing account transactions.

  • We encourage you to bank with us at our Regions drive-thrus or ATMs. You can find locations with drive-thru services and ATMs here.
  • Lobbies will be open for appointments only. To schedule an appointment, select the “Make An Appointment” option at the bottom of any page on regions.com, on the Accounts tab of Online Banking, or in the Menu of the Regions Mobile app. As always, you can reach out to your Relationship Manager for further assistance.

Preparedness Plans for Treasury Management Services

We understand that our Treasury Management solutions are critical to helping your organization manage cash and other financial assets. As a result, we are making prudent adjustments where necessary to mitigate disruptions to your accounts, while ensuring everyone’s safety. We anticipate little to no interruption to your current services. If you have questions relating to your specific Treasury Management accounts, please reach out to your Regions Treasury Management Officer.

Regions Deposit Drop Boxes for Commercial Deposits

Deposit drop boxes are available 24 hours a day, seven days a week. However, they are not available at all branch locations. If you have not used a Regions deposit drop box before, please contact your Relationship Manager to confirm which branch drop box will be most convenient for you. Drop boxes are located on the outside of the branch, at the drive-through or near an ATM. Accommodations are being made to ease any issues with crediting client accounts same day.

Steps for using Deposit Drop Boxes are as follows:

  • Prepare your cash and checks with deposit ticket facing up in preferably a clear, two-pocket, poly-bag or an envelope. (Poly-bags may be purchased from your branch, most office supply stores, and online)
  • If an envelope is used, include identifying information, including company name, store number, and Direct Deposit Account.
  • Place the sealed bag in the slot.
  • Deposits are normally processed the next business day. Note: Clients using Regions iTreasury may also view deposit details within the previous day’s BAI report.
  • If the deposit bag is too big to fit in the small opening, you may contact your Treasury Management Officer to request a deposit drop box key, schedule an appointment to meet with a branch associate, or utilize the first lane of the drive-thru. Please note: Drop box keys will be available on a first-come first-serve basis, as we are working diligently to increase inventory.
  • For further assistance on Regions Branch Deposit Guidelines, please refer to the video available on regions.com/branchdeposits, or contact your local Treasury Management Officer.

Other Ways You Can Bank

As a reminder, Regions offers several ways to access your accounts to meet your everyday banking needs without visiting the branch, including:

  • Your Regions Relationship Team – Contact your Regions Bank Relationship Manager or Treasury Management Officer for banking assistance.
  • Online and Mobile Banking – Through Regions Online Banking Business Services or Regions iTreasury, you can check balances, pay bills, transfer funds, and more.
  • ATMs – Find locations here or at the top of regions.com.

Client Assistance

If your business is experiencing financial hardship during this time, please contact your Regions Relationship Manager or Treasury Management Officer. Please remember that we are here and ready to help. You can contact Regions Client Services at 1-800-787-3905 for questions relating to your current Treasury Management services.

As part of our regular practice, we offer assistance to qualifying consumer and small business clients facing hardships, including payment deferrals or fee waivers. Please contact your banker to discuss your specific needs and how Regions can help.

Contact the Small Business Administration for Specific SBA Questions

For questions arising for hardship requests on existing SBA loans email SBAcreditservicing@regions.com.

For information on the Small Business Administration’s Disaster Relief program go to:

We’ll Keep You Informed

For the latest updates on branch services and other important information about banking with us, visit regions.com/coronavirus. We will also continue to contact you directly via email as information becomes available.

We appreciate your patience and flexibility as we all manage through this difficult time. As always, thank you for choosing Regions. We look forward to continuing to serve your banking needs.

See more: What We're Watching - Coronavirus and the Markets

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This information is general in nature and is not intended to be legal, tax, or financial advice. Although Regions believes this information to be accurate, it cannot ensure that it will remain up to date. Statements or opinions of individuals referenced herein are their own—not Regions'. Consult an appropriate professional concerning your specific situation and irs.gov for current tax rules. Regions, the Regions logo, and the LifeGreen bike are registered trademarks of Regions Bank. The LifeGreen color is a trademark of Regions Bank.