Accessible Banking Services

Our Commitment to Accessibility

Regions is dedicated to providing banking services that are easy and convenient for all customers. To ensure that customers with disabilities can conduct their banking independently and with ease, the bank's 1,500 branch locations are compliant with the Americans with Disabilities Act and all 1,900 automated teller machines have speech-output and voice-instruction capability as well as earphone jacks for privacy.

To accommodate persons who are blind or have low vision, Regions offers:

  • Braille, large-print or audio CD bank statements 
  • Online PDF bank statements for savings and checking accounts, as well as General Purpose Reloadable debit cards in a text-to-speech format
  • Sight checks printed with raised lines
  • Assistance with reading, filling out and completing forms 

For persons who are deaf or hard of hearing, Regions offers:

  • Acceptance of telecommunication relay service calls
  • TTY/TDD connectivity through the Regions Contact Center: 1-800-374-5791
  • A sign language interpreter upon request in advance

Regions also welcomes customers' service animals and guide dogs at all its branches and services centers. To ask about or request any of these services, please contact your local Regions branch office or call customer service at 1-800-REGIONS (1-800-734-4667).

For customers with other accessibility needs, Regions reviews additional requests on a case-by-case basis to determine how to best serve them. If you have questions or concerns about accessibility at Regions, please contact the bank's Americans with Disabilities Act Manager, Kathy Lovell, by email at Kathy.Lovell@Regions.com or by phone directly at 205-264-7495 or toll-free at 1-800-370-5087.