Important Coronavirus (COVID-19) Information
We’re Here for You.
Play VideoAt Regions, our core values focus on putting people first and doing what's right. Coronavirus (COVID-19) has quickly made a huge impact on our daily lives. We want you to know that our top priorities are to protect your health and safety, and to provide you with the information you need about banking with us during this time.
Financial Assistance for Customers Impacted by COVID-19 legal disclaimer number1
- Penalty-free CD withdrawal legal disclaimer number2
- Waived fees for excessive withdrawals on all savings and money market accounts legal disclaimer number3
- Other deposit account fee waivers based on your needs legal disclaimer number4
- Loan and credit card payment relief, including no late fees legal disclaimer number5
- Consumer mortgage payment relief upon request for 90 days legal disclaimer number5
- We will also not begin new efforts to repossess vehicles or start property foreclosures on consumer real estate loans for 30 days.
What You Need to Know
Steps We're Taking
We're following the latest COVID-19 reports and recommendations from the Centers for Disease Control and Prevention (CDC) to clean our facilities. We're doing all we can to protect our customers and associates.
CARES Act
We're here to help small businesses face these unprecedented challenges and navigate the CARES Act. The Small Business Administration’s Paycheck Protection Program offers relief measures for small businesses to keep employees on payroll and cover other critical expenses.
Branch Service Updates
Regions branches are open by drive-thru or lobby appointment only until further notice. Branch drive-thru hours remain the same.
Ways to Bank Outside the Branch
Mobile Banking legal disclaimer number6
- Check balances
- Transfer funds
- Pay bills
- Send money with Zelle®
- Deposit checks
DepositSmart ATMs® & Video Banking ATMs
- Get cash
- Check balances
- Transfer funds
- Deposit cash and checks
- Speak to a live associate at a Video Banking ATM
Payment Assistance Programs
If you're going through financial hardship due to COVID-19, we want to help you find solutions. You may experience long wait times on the phone as we aim to give our customers the extra help they need during this tough time. We appreciate your patience.
- Mortgage: Visit Mortgage Payment Assistance or call 1-800-748-9498
- Consumer or small business loan/credit card: Visit Loan Assistance or call 1-866-298-1113
How to Stay Up to Date
You'll always find the latest updates here. We may also contact you by email, mail or phone. To make sure we can reach you, verify your contact details through Online Banking. Select the convenient link in the alert on the Account Details page.
FDIC Coverage
We want you to feel confident that your money is safe with us. Your Regions Bank checking, savings, money market, CD, IRA and some retirement accounts are protected up to $250,000 per depositor.
Be Fraud Aware
Look out for suspicious emails that claim to be from the CDC or other well-known organizations. Never share personal information or click on links in these emails. Go directly to health organization websites for information updates.
Read 5 Tips to Help Keep Your Finances Safe
Read 6 Common Sense Tips to Stop Fraud
Steps We're Taking to Protect You and Our Associates
- We're following the latest COVID-19 reports and recommendations from the Centers for Disease Control and Prevention (CDC).
- We're using enhanced sanitizing products to clean all our facilities.
- We're providing ongoing guidance to our associates on social distancing, handwashing, and other steps to reduce the risk of exposure, including remote work where possible.
- We have a comprehensive plan to make sure key areas are functioning properly so we can continue to meet your banking needs.