Prepare for Possible Mail Delays

Important Information about Coronavirus (COVID-19)

The U.S. Postal Service has enacted new policies to reduce expenses during this time when mail volume has declined. According to various reports, mail may take longer than usual to be delivered.

This could possibly delay the arrival of important mail you send and receive, including new or replacement cards, account notices or statements you get from Regions, billing statements you receive from other senders, and any bill payments you send by mail.

While we can’t control the timing of mail delivery, here are a few ways you can better ensure your payments arrive on time:

  • If you currently pay mortgage, utility, credit card or other bills through the U.S. mail, we recommend you send payments a few days earlier if possible.
  • With Regions Online Banking and Mobile Banking, you can set up payees and make most bill payments electronically. You can also arrange to receive reminders of upcoming bill due dates, automatic payments and e-bills for many payees. Plus, you can access features like account alerts and mobile deposit, as well as enroll in online statements.
    • Not all payees participate in Bill Pay.  If your payees are not set up to receive electronic payments through Regions Online Banking and Mobile Banking, Regions will generate a check and mail it to the payee. In these cases, please allow extra time for delivery. You will see an estimated payment date each time you initiate a payment.
  • Many of your payees likely offer an electronic payment option. You should be able to find details on each payee’s billing statement.

If you have any questions, please contact a Regions branch or speak to your Regions Banker.