New Normal and Branch Safety Practices

Important Information about Coronavirus

We're open for you, and safety is our priority

As the world continues to contend with the coronavirus pandemic and the new Delta variant, Regions remains dedicated to protecting our associates, customers and communities, and providing safe, convenient ways to bank. On July 27, the Centers for Disease Control and Prevention (CDC) updated its recommendations for indoor settings. In accordance with the new guidance from the CDC, we have updated our face-covering guidelines for our branches.

Banking at a Branch

Effective Aug. 4:

All associates, including those who are vaccinated, are required to wear a mask or face covering in our branches and offices. We recommend that customers and visitors also wear a face covering or mask in Regions facilities.

While we have no coronavirus occupancy limits in our branches at this time, we continue to follow other coronavirus health and safety protocols so we can safely meet your banking needs, including:

  • Floor markers to help maintain CDC-recommended social distancing
  • Protective shields at cash lines and banker desks
  • Enhanced cleaning and sanitizing of our branches

For the safety of our associates, our customers and our communities, we ask that our customers and associates:

  • Do not enter our branches if you have a cough, fever or other COVID-19 symptoms.
  • Maintain social distance from others.
  • Sneeze or cough into a tissue, handkerchief or your arm.
  • Do not shake hands or make physical contact with others in the branches.

We also encourage customers to make an appointment for a more dedicated customer experience.

Regions is committed to providing accessible banking services to our customers with disabilities. Please ask your banker if you need additional accommodations.

Other ways to bank in person

If you prefer to bank from home

Our digital banking solutions enable you to bank from home or on the go, whenever you want.

We're actively monitoring coronavirus developments and will continue prioritizing employee and customer safety. Our goal is to provide transparency through continuous communication to customers about our branch services.