Strengthening Customer Relationships

Corporate Responsibility and Community Engagement

Strengthening Customer Relationships

We're committed to meeting the needs of all our customers and treating them fairly and consistently – regardless of age, race, religion, gender, marital status, disability, color, national origin, sex, receipt of public assistance, military service, and familial status. We ask questions, listen to what you tell us and make sure we understand how we can help you achieve your financial goals.

Our Commitment in Action

Customers with Disabilities

We provide special accommodations for certain bank services, facilities, privileges and products to ensure our customers with disabilities can enjoy banking independently and with ease.

  • A dedicated Disability Services & Outreach Manager focuses on accessibility needs of our customers
  • New and updated facilities that meet the Americans with Disabilities Act (ADA) accessibility standards
  • Auxiliary aids and writing/reading assistance to ensure effective communication
  • More than 1,900 ATMs with speech-output and voice-instruction capability
  • Accommodations at more than 1,500 branch locations designed to better serve customers with disabilities
  • Friendly and welcoming environment for individuals with autism
  • Service animals and guide dogs welcome at all locations

Learn more about our approach to accessible banking.

Military Service Members and Veterans

We make benefits available to qualified service member borrowers and their dependents as provided under the Servicemembers Civil Relief Act (SCRA) and Military Lending Act (MLA).

  • A dedicated Service Members and Veterans Affairs Manager focuses on banking needs specific to service members and veterans
  • Interest rate caps during active duty on loans taken prior to active duty
  • Regulatory required protection against foreclosure, eviction and repossession
  • Regulatory required no pre-payment penalties

Learn more about how we support our service members and veterans.

Elderly Customers

We help protect our older customers from becoming victims of financial fraud and money scams.

  • Train associates to help prevent, identify and report elder financial abuse
  • Immediately investigate reports of potential financial abuse

Learn more about how we help stop elder abuse.

Borrowers

We treat our lending customers fairly and consistently and provide quality service in every phase of the lending process – that’s the hallmark of how we do business.

  • Equitable and fully disclosed lending processes and products
  • No unfair, deceptive or abusive acts or practices
  • Provide clear and necessary information to make informed financial decisions
  • Make credit and lending products available to all qualified applicants

Learn more about our fair and responsible lending and servicing practices.