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Important information about the Heartbleed bug

News outlets have been reporting on the “Heartbleed” online security bug and the potential threat it poses to the personal information that consumers transmit via certain web sites.  This recently discovered bug impacts OpenSSL, a type of encryption technology used to protect information exchanged on some web servers.

Regions’ online banking systems are not vulnerable to the Heartbleed bug. Customer transactions and data transmitted through Regions’ web servers are protected by specialized encryption equipment and software, and your personal information remains safe and secure.

How You Can Protect Yourself

  • If you have used your Regions debit card or credit card on a non-Regions site to make a payment, you can contact the specific web site to determine if it runs OpenSSL encryption technology and, if so, whether steps have been taken to secure the site. As a reminder, Regions Bank customers who report fraudulent card transactions in a timely manner are protected by the Visa Zero Liability policy and are not liable for those transactions.
  • Remember to change your online passwords frequently, using a combination of letters and numbers that would be difficult for someone else to guess. If you must write down your passwords, keep them in a secure place.  Do not share your passwords with others.
  • For additional information about how to protect yourself from online fraud and other threats, please visit our Privacy & Security site.