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Online Banking Fraud Alert

Fraud attempt asks customers with virus-infected computers to edit Online Banking security questions

Several financial institutions around the country recently have discovered an issue affecting some customers’ computers infected by malicious software (or “malware”) that wasn’t detected by their anti-virus software.  The virus is activated when a customer logs in to their institution’s Online Banking service.

If your computer has been infected by malware, after logging in to Regions Online Banking you may be asked to provide answers to several Online Banking security questions.  In addition to Regions’ three standard security questions, this fraudulent page also asks several additional questions seeking sensitive personal or account information that the legitimate Regions security questions edit page DOES NOT request, including:

  • Mother's maiden name
  • Wire transfer PIN
  • Card number, expiration date and 3-digit security code
  • Driver's license number and expiration date

If you enter your personal information on the infected page, the information could be captured by the malware and passed on to criminals who may be able to use it to perpetrate fraud.

What to Do If You Think Your Computer is Infected
If you see a screen asking you to provide the information above, please be aware that this is not a legitimate Regions Online Banking page.

  1. If you have been prompted with the Online Banking scenario described above, do NOT enter your personal information.  Log out of Online Banking immediately.
  2. We recommend you have your computer inspected for malware.
  3. If you have responded to the request for the information above, please call us at 1-800-REGIONS (734-4667) to reset your Online Banking service.