Regions is committed to understanding customers' needs and effectively delivering products and services that help them achieve their financial goals. To ensure that all of our customers — including those with disabilities — can enjoy banking independently and with ease, we continually look for ways to make our facilities, services and accommodations more accessible and easier to use.
Headquartered in Birmingham, Ala., Regions operates throughout the South, Midwest and Texas. We offer the option of convenient banking from your car at drive-through windows at many of our 1,500 branch locations. We routinely review our facilities for accessibility, paying careful attention to parking spaces, curbs, ramps, doors, entrances, safe deposit features, lobby areas and more. All locations offer an atmosphere friendly to service animals and guide dogs.
Our more than 1,900 ATMs have speech-output and voice-instruction capability specifically created for those who are blind or have low vision. Each ATM is also equipped with a phone jack for earphones, ensuring that customers have adequate privacy for all their banking transactions. Each Regions DepositSmart ATM® enables customers to deposit checks or cash.
Accessible Banking at Regions (Closed Captioned)
Regions is dedicated to providing banking services that are easy and convenient for all customers.
To ensure that customers with disabilities can conduct their banking independently and with ease, the bank's 1,500 branch locations are compliant with the Americans with Disabilities Act and all 1,900 automated teller machines have speech-output and voice-instruction capability as well as earphone jacks for privacy.
To accommodate persons who are blind or have low vision, Regions offers:
- Braille, large-print or audio CD bank statements
- Online PDF bank statements for saving accounts and General Purpose Reloadable debit cards in a text-to-speech format
- Sight checks printed with raised lines
- Assistance with reading, filling out and completing forms
For persons who are deaf or hard of hearing, Regions provides:
- Acceptance of telecommunication relay service calls
- TTY/TDD connectivity through the Regions Contact Center: 1-800-374-5791
- A sign language interpreter upon request in advance
Regions also welcomes customers' service animals and guide dogs at any time.
To ask about or request any of these services, please contact your local Regions branch office or call customer service at 1-800-REGIONS (1-800-734-4667).
For customers with other accessibility needs, Regions reviews requests on a case-by-case basis to determine how to best serve them. If you have questions or concerns about accessibility at Regions, please contact the bank's Americans with Disabilities Act Manager, Kathy Lovell, by email at Kathy.Lovell@Regions.com or by phone directly at 205-264-7495 or toll-free at 1-800-370-5087.
Using Regions Speech Mode ATMs
Regions takes seriously the growing need for awareness about Autism Spectrum Disorder. That is why we launched our Autism Awareness Initiative in mid-2016.
An estimated 1.5 million Americans are on the Autism Spectrum, interacting in ways that are different from most people and sometimes experiencing emotional episodes due to sensory overload. For them and their loved ones or caregivers, even basic activities such as going to the bank can be extremely difficult.
We strive to make our facilities accommodating to people with autism by creating a friendly and welcoming environment, by raising awareness, and by educating people about autism. The bank's Autism Awareness Initiative includes:
- Training for Regions branch employees to recognize autism and know how to react to situations and communicate appropriately
- Sensory packs containing a stress ball, sunglasses and noise-cancelling earbuds at branch locations to assist a customer with autism who may experience a sensory episode due to noise, lights and other factors
- Quiet areas in each facility that guests and loved ones accompanying them can use until an episode passes
- An employee instructional video to explain autism and offer suggestions to bank associates about how to approach an individual facing an episode
- A partnership with University of Alabama at Birmingham physicians and the Autism Society of Alabama to develop and build upon this initiative
These efforts are making a difference. The Autism Society of Alabama recognized the bank's autism-awareness efforts by awarding Regions its Innovative Program Award during the organization's 2016 Autism Shines Gala.
If you have comments, questions or concerns regarding accessibility at Regions, please contact the bank's Americans with Disabilities Act Manager Kathy Lovell:
Directly at 205-264-7495 or toll-free at 1-800-370-5087
Senior Vice President
Americans with Disabilities Act Manager
1900 Fifth Avenue North (9th Floor)
Birmingham, AL 35203
Customers who are deaf or hard of hearing may use TTY/TDD to reach the Regions Contact Center at 1-800-374-5791.
The brochure "My Money" — a financial education flier designed for persons with developmental disabilities and their guardians or providers — is available from the Florida Department of Financial Services at www.MyFloridaCFO.com/MyMoney.
The Americans with Disabilities Act (ADA) reached its 25th anniversary in July 2015. This landmark 1990 legislation, a civil rights milestone that prohibits discrimination against individuals with disabilities in all areas of public life, has significantly improved the way people with disabilities are treated. In nearly every aspect of daily living, from workplaces and schools to businesses and all forms of transportation, equal opportunity and equal access to everything from physical locations to online services are now considered fundamental rights and expectations in this country.
Regions supports the ADA as it continues to transform American society for the better. We work diligently to ensure that all of our customers, including those with disabilities, can enjoy banking independently, easily, and on their own terms. We continually look for ways to improve the accessibility of Regions facilities and services, and we respond in a timely manner to any suggestions or complaints that create opportunities for us to make life better for people with disabilities.
Regions is involved in a variety of activities that promote and celebrate accessibility:
- Recruiting — The bank actively recruits new associates from among the disability community.
- What A Difference A Day Makes — Regions associates are allowed one paid day off each year to do volunteer work in their communities. Many choose to assist organizations that support individuals with disabilities.
- ADA Events — Regions sponsored the National ADA Symposium Opening Reception in Atlanta during the 25th anniversary and supports other major ADA events regularly.
- ADA/Civil Rights Legacy Bus Tour — Regions provided support for events along the 25th anniversary ADA Legacy "Road to Freedom" bus tour that shared the history of the ADA, conducted workshops and raised awareness about ADA issues.
- Awareness — Regions frequently produces disability-related and awareness-raising articles for the bank's SeeTheGood.com website, videos for its Social Responsibility Report, print ads and other materials that celebrate the inclusionary spirit of the ADA.
As the ADA embarks on another 25 years, Regions continues to demonstrate its commitment to accessible banking and serving all customers. For details contact Regions ADA Manager Kathy Lovell directly at 205-264-7495, toll-free at 1-800-370-5087, or via email at Kathy.Lovell@regions.com.