Meet Reggie

Hi, I’m Reggie®.

Tell me a little about how I can help. I will assist or connect you with a Regions banker who can answer your questions, make quick changes to your account, find the resources you need and more.

Message us anytime — it’s fast, safe and easy.

Log in to Online Banking from a desktop computer and select Message Us from the bottom right of the screen to send and receive messages.

In the mobile app, find the icon in the top right of any screen to access support. Or, select Help & Resources in the main menu, then Contact & Support.

Help is only a tap away. Our conversation history carries over between Online Banking and the mobile app. You can send or review messages at your own pace, in either place. Tell me in a few words what support you’re looking for and I’ll offer quick assistance. If you need additional help, I can connect you with a Regions banker.

Sending a secure message has great benefits, including:

Convenience — When you ask a question or request information, your conversation history is always saved. No waiting on hold or worrying that you’ll be interrupted: You are free to close out of your Online Banking session, get back to your day and return whenever is best for you.
Speed — I can answer questions and offer guidance in real time, so you’ll get the fast, knowledgeable support we know you rely on from us. Bankers are available Monday to Friday between 7 a.m. and 7 p.m. CT.
Security — You can rest assured that any secure message you send or receive relies on the same encryption you can expect with Online Banking, and all of your account information will remain safe and protected. Learn more about Online Banking secure connections.

If you’re not yet an Online Banking customer, you can enroll now¹ to start sending secure messages.

Or give me a call for automated solutions to other common needs.

You can reach me in the Regions Green Line Digital Banking Customer Service Center by calling 1-800-472-2265. Here are a few things I can do over the phone:

Reset your Online Banking ID and/or password
Update your account phone number and/or email address
Order or cancel your debit or credit cards
Refund first-time fees for some transactions

I’m powered by smart technology, which means I’m always learning, so I’ll be able to help you with even more banking solutions as I grow.

Help & FAQs

Enrollment in Online Banking requires eligible Regions accounts. To enroll in Online Banking for personal accounts, you must have either a Social Security or Tax Identification Number or use alternative enrollment procedures available by visiting a branch. To enroll in Online Banking for business accounts, you must have either a Social Security or Tax Identification Number. There is no fee to access Online Banking, but fees may apply to certain products and services offered through Online Banking. You must be at least 18 years of age to use Regions Bill Pay or Zelle®.