Online & Mobile Banking Security

Digital Banking

Every day, more and more people report fraud schemes that are designed to illegally obtain personal identity and/or financial information. Our Terms & Conditions outline the specific guarantees as well as your responsibilities to help ensure that your information is protected.

How Regions Protects Your Online & Mobile Banking Security: legal disclaimer number1

  • We use the latest technology to ensure the security and confidentiality of your information. Advances in security technology occur frequently, and Regions continually evaluates our security environment to ensure that it provides the privacy and safety for our customers. Our Privacy & Security pages outline the steps we take to keep your information secure.
  • We use additional layers of authentication to verify your identity when you log in. Regions uses a security feature called Intelligent Authentication. Along with your Online ID and Password, Intelligent Authentication uses a variety of information, attributes, and behaviors to verify your identity before permitting you to successfully log in to your account information. If the system detects an unusual pattern with your login, you will be prompted to answer one of your Security Questions. You must answer this question correctly before being allowed to continue logging in to your online or mobile banking account.
  • Privacy: Your personal information is carefully protected. We will not sell or share your personal information with outside companies that want to sell you their products or services. The Regions Privacy Pledge explains your privacy rights and how we protect your confidential information.
  • Secure Sessions: To prevent unauthorized access to your online or mobile banking accounts when you're not using your computer or mobile device, your online or mobile banking session automatically signs off after 10 minutes. It is best to sign-off or close your browser after completing your online or mobile banking session.

How to Protect Yourself:

  • Protect your Online ID and Password. Never share your Online ID or Password with anyone. Do not save your Password in your browser.
  • Never share your Security Questions and Answers. If our system detects an unusual pattern with your login, you will be prompted with one of these questions. You must answer correctly before logging in; helping to prevent unauthorized individuals from accessing your account.
  • Keep anti-virus software up to date and install regular system updates. This will help protect your computer from receiving viruses that leave your information vulnerable to compromise. Read more on this topic.
  • Review your account statements every month. If you find a transaction that you did not authorize, you must tell us within 60 days of the date that your statement was delivered.
  • Call immediately. If you believe that your Online ID and Password has been lost or stolen, call us at 1-800-734-4667. Also, if you receive an email asking you to provide your Regions Online ID, Password, Social Security or any other personal information, please contact us immediately. We will never ask for your personal information through an email. We also ask that you forward the suspicious email to phishing@regions.com.

Mobile Device Precautions

No mobile or online banking platform or wireless data transmission system can be guaranteed to be absolutely secure and invulnerable to breach or compromise. However, following these tips can mitigate risk and help protect you against fraudulent activity.

  • Understand today’s reality. Mobile devices are essentially small computers that need to be secured like a PC or laptop.
  • Keep it safe. Maintaining physical control of your device is the first way to prevent abuse.
  • Keep it updated. Set your device to install app and system updates automatically if possible. These updates often include security fixes.
  • Use your security features. Use a passcode or PIN to help protect your device. Enable remote wipe and location features to help ensure that your personal information is protected if your device is lost or stolen.
  • Beware of malicious applications. Use banks’ dedicated apps for secure financial transactions and download apps only from trusted sources like the Apple® App Store or Google® Play.
  • Avoid links from unknown sources. Don't click a link from sources you don't trust, including emails and social media posts. Malicious links could direct you to websites or install applications that compromise your device.
  • Use trusted networks. Connecting your device to unknown wireless networks can expose your data. Avoid accessing sensitive information, like banking, if using an unsecured or unknown network. If possible, switch to your cellular data plan for banking and then back to wireless when complete.
  • Turn off unnecessary services. Wi-Fi, Bluetooth, location apps, NFC (near field communication) apps and other connection abilities can be disabled to protect your device when you're not using them.
  • Avoid putting your device at increased risk. Gaining system level access known as "rooting" for Android™ and "jailbreaking" for Apple®, may provide access to untrusted software or apps not intended for your device that can expose you to greater security risks.
  • Encrypt your data. If your mobile device supports it, use encryption to help protect sensitive information.
  • Be cautious granting elevated privileges. When installing applications or external accessories, always inspect the permissions. They will tell you what access the apps/accessories need to function and will also tell you if the application is asking for more permissions than needed.
  • Clear data from your smartphone frequently. With Text Banking your phone will only store the information provided via text message, including your account nicknames, account balances and transaction history. As an extra measure of caution, you can delete the text messages when they are no longer needed.