Online & Mobile Banking Security

We work every day to make our Online & Mobile Banking products and services safe and secure. Our Terms & Conditions outline the specific guarantees, as well as your responsibilities to help ensure that your information is protected.

Recently, we notified Regions Online Banking customers of an update that will affect how you log in to Online Banking. Now you will:

• Log in with your existing Online ID on regions.com.
• Enter your password on a new second screen.

This small change enables us to enhance the account security you already rely on from Regions.

Over the coming months, we will be performing additional system upgrades to continue to provide the best possible account security. We will keep you informed as we make these enhancements.

Regions is committed to safeguarding your financial information and will always verify your identity and protect against unauthorized access to your accounts.

Learn more about how to log in to Online Banking today.

How We Protect Your Online & Mobile Banking Information:¹

• We use the latest technology to ensure the security and confidentiality of your information. Advances in security technology occur frequently, and Regions continually evaluates our security environment to ensure that it provides the privacy and safety for our customers. Our Privacy & Security pages outline the steps we take to keep your information secure.
• We apply additional layers of authentication to verify your identity when you log in. Regions uses a security feature called Intelligent Authentication. Along with your Online ID and password, Intelligent Authentication uses a variety of information, attributes and behaviors to verify your identity before permitting you to successfully log in to your account. If the system detects an unusual pattern with your login, you will be prompted to answer one of your security questions. You must answer this question correctly before being allowed to continue logging in to your online or mobile banking account.
• We carefully protect your privacy. We will not sell or share your personal information with outside companies that want to sell you their products or services. The Regions Privacy Pledge explains your privacy rights and how we protect your confidential information.
• We utilize secure sessions. To prevent unauthorized access to your online or mobile banking accounts when you’re not using your computer or mobile device, your online or mobile banking session automatically signs off after 10 minutes. It is best to sign off or close your browser after completing your online or mobile banking session.

How to Protect Yourself:

• Safeguard your Online ID and password. Never share your Online ID or password with anyone. Do not save your password in your browser.
• Use trusted devices. Avoid using public computers or public wireless access points for online banking and other activities involving sensitive information when possible.
• Never share your security questions and answers. If our system detects an unusual pattern with your login, you will be prompted with one of these questions. You must answer correctly before logging in, which helps to prevent unauthorized individuals from accessing your account.
• Keep antivirus software up to date and install regular system updates. This will help protect your computer from being vulnerable to viruses that might compromise your information. Read more on this topic.
• Review your account statements every month. If you find a transaction that you did not authorize, you must tell us within 60 days of the date that your statement was delivered.
• Contact Regions if your login credentials have been lost or stolen. If you believe that your Online ID and password have been lost or stolen, call us at 1-800-472-2265. Also, if you receive an email asking you to provide your Regions Online ID, password, Social Security number or any other personal information, please contact us immediately. We will never ask for your personal information through an email. We also ask that you forward the suspicious email to phishing@regions.com.

Mobile Device Precautions

No mobile or online banking platform or wireless data transmission system can be guaranteed to be absolutely secure and invulnerable to breach or compromise. However, following these tips can mitigate risk and help protect you against fraudulent activity.

• Understand today’s reality. Mobile devices are essentially small computers that need to be secured like a PC or laptop.
• Keep it safe. Maintaining physical control of your device is the first way to prevent abuse.
• Keep it updated. Set your device to install app and system updates automatically if possible. These updates often include security fixes.
• Use your security features. Use a passcode or PIN to help protect your device. Enable remote wipe and location features to help ensure that your personal information is protected if your device is lost or stolen.
• Beware of malicious applications. Use banks’ dedicated apps for secure financial transactions and download apps only from trusted sources like the Apple® App Store or Google® Play.
• Avoid links from unknown sources. Don’t click a link from sources you don’t trust, including emails and social media posts. Malicious links could direct you to websites or install applications that compromise your device.
• Use trusted networks. Connecting your device to unknown wireless networks can expose your data. Avoid accessing sensitive information, like banking, if using an unsecured or unknown network. If possible, switch to your cellular data plan for banking and then back to wireless when complete.
• Turn off unnecessary services. Wi-Fi, Bluetooth, location apps, NFC (near field communication) apps and other connection abilities can be disabled to protect your device when you’re not using them.
• Avoid putting your device at increased risk. Gaining system-level access — known as “rooting” for Android™ and “jailbreaking” for Apple® — may provide access to untrusted software or apps not intended for your device that can expose you to greater security risks.
• Encrypt your data. If your mobile device supports it, use encryption to help protect sensitive information.
• Be cautious when granting elevated privileges. When installing applications or external accessories, always inspect the permissions. They will tell you what access the apps/accessories need to function and will also tell you if the application is asking for more permissions than needed.
• Clear data from your smartphone frequently. With Text Banking, your phone will only store the information provided via text message, including your account nicknames, account balances and transaction history. As an extra measure of caution, you can delete the text messages when they are no longer needed.