Loyalty Card FAQs - Cardholder




What is the Regions Loyalty Card?
The Regions Loyalty Card is a non-reloadable prepaid card that is used for loyalty, award, or promotional purposes. The Card is a single load, prepaid product and cannot be reloaded.



Where can the Regions Loyalty Card be used?
The Regions Loyalty Card can be used anywhere Visa Debit cards are accepted. Regions may authorize and hold more than the purchase amounts until the finalized purchases are posted to the Card. Restrictions may apply with some merchants and some transaction types. Cash withdrawals or PIN based purchases with cash back are not permitted. See Card Terms and Conditions for details.



What should I do before using my card?
Please call 1-866-591-4438 to setup a four-digit PIN number before using this Card. In addition, write down the Card number, expiration date and three-digit security code (number is located on the back of the Card) and keep it in a safe place. You will need this information to request a replacement for a lost or stolen card or to report unauthorized transactions.



Does the Regions Loyalty Card have a Monthly Fee?
No, there is no monthly fee.



Does the Regions Loyalty Card expire?
Yes, the Card and any remaining balance will expire at the Card expiration date that is printed on the front of each Card.



Can the Regions Loyalty Card be used internationally?
No, the Regions Loyalty Card cannot be used internationally and can only be used in the United States.



Can the Regions Loyalty Card be use at the gas pump?
Yes, however you are required to enter your four-digit PIN number (Press Debit).



Can I use my card online?
Yes, however you must register your card by calling (866)591-4438 prior to making an online purchase. Online merchants tie the card back to a zip code to validate funds availability.



Can the Regions Loyalty Card be used to withdraw cash at an ATM or cash back when I make a purchase?
No, cash withdrawals or PIN based purchases with cash back are not permitted.



I just made a purchase and the receipt is showing the remaining balance, is this normal?
Yes, as a courtesy, some merchants display the available balance on the receipt for Prepaid products.



Can the Regions Loyalty Card be returned to the bank?
Cards that have not been used and that have not received a PIN number may be returned to us within 90 days after the date the Purchaser (Program Sponsor) purchased the Card from us. The balance of funds on the Card will be credited to the Purchasers (Program Sponsors) account - no exceptions.



Whom can I call if I have any questions?
Please call customer service at 1-866-591-4438.


Use of card is subject to the terms and conditions of the card agreement. For further details regarding the above questions, please refer to the card Terms and Conditions.