Regions Personal Pay® FAQs




What is Regions Personal Pay?

Regions Personal Pay is a secure way to send money from your eligible Regions deposit account to anyone with a bank account in the United States.



How does a Personal Pay payment work?

As a Regions Online Banking customer, all you need to send a personal payment is the email address or mobile phone number of the person to whom you wish to send funds. After you schedule a payment, the recipient is sent an email or text message with instructions to claim the funds. If the recipient is already enrolled in the Popmoney network, the funds can be deposited into their account in as little as one business day.

For more information regarding terms and conditions of use please see the Electronic Banking Agreement & Disclosure Statement and the Personal Pay Addendum.



How do I sign up for Personal Pay?

If you are an Online Banking customer of Regions, you already have access to Personal Pay. If money is sent to you and it matches the email address you have on file at Regions, the funds will be deposited into your checking or money market account. To send money, simply select the "Personal Pay" links from within Online Banking.

Note: To verify that your correct email address is on file, select "Personal Pay" in Online Banking, then select "Preferences."



How do I send my first payment to someone?

Log in to Regions Online Banking, and select "Personal Pay" from the Payments tab. Enter the amount you wish to send. Send to the recipient's email or mobile phone, or directly to their bank account. You may also include a short message to the recipient if you wish. Once completed, a message goes out to the recipient's email or mobile phone stating that you have sent them money. The money is debited from your account the day payment is sent. If the recipient does not claim the money within 10 days, the money will be credited back to your account.



When does the payment come out of my account?

Any time you send a Personal Pay payment, the money is debited from your account the day the payment is sent. If the recipient does not claim the money within 10 days, the money will be credited back to your account.



What do I need to do when I receive my first payment from someone?

If you are a Regions Online Banking customer with an eligible deposit account and a valid email address on file, you are automatically enrolled in the service and the funds will be deposited directly into your account.

If you do not have an email address on file, or the email address/mobile number does not match the email address/mobile number to which the payment was sent, you will simply need log in to Online Banking, select "Personal Pay" from the Payments tab, then select "Preferences" and add the email address or mobile number. Once the email address or mobile number has been added, your payment will automatically be deposited into your account.



How much does this service cost?
There is a charge of $1 each time you send a Personal Pay payment. There is no cost to you when you receive funds through the service. The $1 fee will be charged to the sender at the time the payment is sent to the recipient. The fee will be added to the amount of the payment and appear as one transaction in your Online Banking transaction history and monthly statement.



How quickly will a payment be received?

If the recipient is enrolled in the Popmoney network, money can be deposited into their checking account in as little as one business day. If they are not in the network, the money can be received in 1-3 business days after enrolling and claiming the funds. The recipient has 10 days to claim the funds. If funds are not claimed within 10 days, a refund of the payment will be issued to the sender.



What is the maximum amount I can send?

Daily payment limits vary from customer-to-customer, depending on their credit history, account balance and length of relationship with Regions Bank. To access the payment limits, simply select the help icon next to the "Amount" field. Note: This icon only appears after you select your "Pay From" account when scheduling a payment.



Can I cancel a payment after I send it? If so, how?

Yes, you may cancel a payment anytime before or on the send date. Your contact will be notified if you cancel a payment after notification has been sent.



What type of confirmation do I get that my payment has been received and accepted?

You will receive a payment receipt by email or text stating the date, amount and details documenting that your funds were sent. You may also see if the payment has been claimed by logging to Online Banking and selecting "Personal Pay" under the Payments tab, and then selecting Activity.



How long does someone have to claim a payment?

Payments expire after 10 days. The recipient will get an email or text reminder on the third day and again on the seventh to remind them to claim the payment.



How safe is Personal Pay compared with other similar online payment services or writing a check?

For maximum safety and security, Regions Online Banking uses advanced encryption methods to protect your personal information. With Personal Pay, there is no go-between or middle person. There is no check or cash to lose or misplace.



Will the recipient be able to see my account information? Or vice versa?

No, The recipient will not be able to see any corresponding personal information from the sender including email address or bank account information.



How is Personal Pay different than using Regions Online Banking Payment Center to pay someone?

The Bill Pay service within Regions Online Banking is generally designed for paying bills like utilities, services, mortgages and so on. Sending a payment to an individual using the traditional Bill Pay service can take up to five business days to arrive to the recipient because it is sent by check. Regions Personal Pay allows you to send funds electronically using only an email address, mobile number, or bank account information of the person you wish to pay.



Can I use Personal Pay for payments outside of the United States?

No, it can only be used between bank accounts in the United States at this time.



How will payments appear on my account statement?

Personal Pay payments you make to others will generally appear as electronic withdrawals, similar to the way ATM withdrawals appear and the fee will be combined with the payment amount. Personal Pay payments received will appear as deposits on your account statement.



What browsers work best with Personal Pay?

Personal Pay works across many platforms. We recommend that you use the most current version of one of the following browsers: Microsoft Edge, Google Chrome, Safari, or Mozilla Firefox. If you elect not to upgrade your browser, your experience may not be optimal and your browser may not support the latest standards for safe and secure transactions.



Are there JavaScript concerns I need to be aware of?

We suggest you enable JavaScript in your browser since it is necessary for some Personal Pay functions.