Dispute a Transaction: What to Expect

Dispute a Transaction

Let's walk you through the process of how to dispute a transaction, with support from Regions each step of the way. 

Here's how we can work together to resolve the issue:

  1. Check to see whether the transaction has posted. When transactions are pending, you might see a “P” or the word “Pending” next to the transaction. Every transaction that pends on your account may not post to your account, or, if it does post, it may post for an amount different from the amount of the transaction at the time it was pending. For these reasons, we can only accept disputes on posted transactions. As soon as it posts to your account, you may dispute the transaction.
  2. Consider your relationship with the merchant. Sometimes you may be able to more quickly resolve an issue with a transaction by working directly with the merchant. For example, if you made a purchase but are dissatisfied with the quality of the item, consider contacting the merchant directly before disputing the transaction with Regions.
  3. Gather any receipts, invoices, billing or account information related to the charge and prepare to share helpful details related to the transaction.
  4. Call us at 1-800-REGIONS (734-4667) or visit your local branch to dispute a transaction. If you believe there is unauthorized use on your account, please contact us immediately.
  5. If you're disputing a transaction on a CheckCard, Now Card or ATM card, you'll be given a 10-digit Claim ID number. Keep this number handy. If you have questions about your claim, a Regions representative can use your Claim ID number to check your Claim Status.
  6. Once your claim is submitted, Regions will promptly investigate your claim and contact you, in writing, with the results.

These details of how we work with you to process your claim are important to understanding the actions we take. It may be helpful to reference the terms and conditions for your specific account type. 1 It’s also a good idea to review our features and tips that may help prevent fraud in the future.