This is an indication of a problem connecting with this account. A blue ‘i’ symbol often indicates a temporary site issue or expected maintenance. Please wait a few days before submitting a support request if you see this icon. If you see a red ‘!’ symbol, this is an indication of a login error. Click the link provided in the error message to manually update your username and password. You may also be prompted with additional security measures, such as answering the security questions you've set up. If this account still does not update, please feel free to submit a support ticket using the form provided on this screen.

While certainly an inconvenience, these connectivity issues are usually not major and can often be fixed quickly within a few days' time.