Regions Help & Support

FAQ

Why do I see a red or blue icon on one of my My GreenInsights external accounts?

A blue or red icon beside an account indicates there’s a problem with that account. A blue ‘i’ symbol often indicates a temporary site issue or expected maintenance. Please wait a few days until submitting a support request if you see this icon. If you see a red ‘!’ symbol, this is an indication of a login error. Click the link provided in the error message to manually update your username and password. You may also be prompted with additional security measures, such as answering the security questions you've set up. If this doesn’t solve the problem, please submit a support ticket.