Regions Help & Support


What does it mean to dispute fraudulent charges on my credit or debit card?

If you notice any suspicious or unauthorized transactions on your account, it's important that you file a claim as soon as possible for the posted transactions so we can help you resolve it quickly.

You can also file a claim if you believe one or more transactions have posted to your account or card in error. We can help you investigate the charges.

To dispute a Now Card or Debit Card transaction:

For your convenience, we provide three options to dispute unauthorized, fraudulent or incorrect transactions on your account.

  • Log in to Regions Online Banking and select Dispute Card Transaction from the “I Want To” menu on your account details screen or from the “Customer Service” tab.

    Note: There may be a limit to the number, amount, and/or types of transactions that may be disputed using Regions Online Banking.

  • Visit your local branch.
  • Call us at:
    • Debit Card — 1-800-295-8472
    • Now Card — 1-866-423-2265

To dispute ATM or Credit Card transactions:

  • Visit your local branch.
  • Call us at:
    • ATM Card — 1-800-295-8472
    • Credit Card — 1-800-253-2265

Please refer to your card agreement for additional information, including regulatory disclosures regarding unauthorized transactions, errors and dispute resolution.

FICO is a registered trademark of Fair Isaac Corporation in the United States and other countries.

Regions Bank and Fair Isaac are not credit repair organizations as defined under federal or state law, including the Credit Repair Organizations Act. Regions Bank and Fair Isaac do not provide "credit repair" services or advice or assistance regarding "rebuilding" or "improving" your credit record, credit history or credit rating.