Regions Help & Support

FAQ

If I get a new mobile device what do I need to do?

Text Banking – If you keep the same phone number and same carrier, you do not need to re-enroll for Text Banking or text alerts. If you change providers and/or phone number, you will need to re-enroll in Text Banking. In both cases, we suggest that you delete any text messages from your old device.

Mobile Web – Since Mobile Web does not involve registering your mobile device or downloading an app, you do not need to do anything. You will be able to access your accounts through m.regions.com with your Online Banking User ID and password. However, we do suggest that you delete any browser history from your old device.

Mobile App – Delete the Mobile Banking App from your old device and download the application to your new device.