Regions Help & Support

Step 1

To get started, go to www.regions.com and select Enroll in Online Banking.

Step 2

Complete the Customer Information section with your Social Security Number, personal email address and phone number, then Continue.

Step 3

Select Personal Banking to enroll your personal accounts in Online Banking.

If you have only business accounts to enroll, select Business Banking to complete enrollment using your Tax Identification Number and Customer Number for the business.

To enroll personal and business accounts, select Personal & Business. If you have business accounts but do not want to enroll them now, you can always add a profile in the Customer Service center. 

Step 4

If you have a checking, savings or money market account, select Checking or Savings.

The Other Regions Accounts Only option is available to customers who do not have a checking, savings or money market account, but do have a reloadable card, credit card, line of credit or installment loan.

Mortgage customers without a checking, savings or money market account can enroll here.

Step 5

To verify the account using a card, select ATM/CheckCard Number.

Step 6

Enter card information and select Continue.

The card used must match the user whose SSN was used in the previous step.

If you do not have card information or a Customer Number, call us for assistance at 1-800-REGIONS.

Step 7

To verify your identity using your Customer Number, select that option and enter the Customer Number, then select Continue.

Your Customer Number for Online Banking is usually provided at the time of account opening. If you do not know your Customer Number or have card information, call us for assistance at 1-800-REGIONS.

Step 8

Read the Consent for Electronic Communications & Disclosures and select I Accept to continue enrollment. 

Step 9

Read Terms & Conditions and select I Accept to continue enrollment. 

Step 10

Create your Online ID & Password, then select Continue.

Note: Online ID is not case sensitive, however, Password is case sensitive and requires at least one uppercase letter, lowercase letter and number. No special characters are allowed. 

Step 11

Select and answer three security questions, then select Continue.

Step 12

You will receive a confirmation message. Review accounts set up in Online Banking.

To change the display name in Online Banking (default is your name) or to set a nickname for your account(s), select any part of the current name.

To complete enrollment, select Continue.

Step 13

 Select Start Online Banking on the next screen to log in and see account information.