Regions Help & Support

FAQ

What if my device is lost or stolen?

While account information is not stored on your device, there are a few steps you should take if your device is lost or stolen. For Text Banking users, log into Regions Online Banking and select the Customer Service tab, then choose Settings. Under Settings, choose Mobile Preferences under Mobile Banking to access the maintenance functions of Text Banking.

For Mobile Web and Mobile App users, please review your transactions as soon as you are able in order to confirm no unauthorized activity has taken place. If you cannot quickly get access to Regions Online Banking, please call us at 1-800-4PCBANK (1-800-472-2265) to speak with an electronic banking associate who can assist you.