Regions Help & Support

FAQ

What if I don't remember my Online ID or Password?

You may reset your Online Banking password by selecting Forgot Online ID or Password? in the Online Banking Login box. You will need to enter your ATM or CheckCard number and PIN.

To retrieve your Online ID once on the password reset page, select Forgot Online ID?, then enter your Social Security Number and the email address associated with your account.

If you do not have this information, please call us at 1-800-472-2265 to be reset. Don’t forget, you can also check Remember Me in the login box so you don't have to reenter your Online ID next time you visit.