Regions Help & Support

FAQ

Why is the system asking me to enter my SSN & ATM PIN to access my account?

When you fail a security question challenge, access to your accounts will be locked. If you know your Online ID and password, you can enter additional information to unlock your security questions.

You will be prompted to enter your Social Security number, ATM Card/CheckCard and PIN immediately after you enter your valid Online ID and password. Once your information has been confirmed, you can verify and update your security questions and answers.

If you are unable to provide the requested information, please call 1-800-472-2265.