Regions Help & Support

FAQ

How do I complete authentication if I don’t use a mobile phone?

You can receive a phone call to a land line for authentication. You will select a phone number on the “Contact Method” option, then click Continue. When the phone call is received, you will be asked to enter the unique PIN then press # that is shown on your computer screen. You have three attempts to correctly enter the unique PIN. If the correct code is entered, OOBA is successful and you will proceed to continue with the transaction.

How do I complete authentication if I don’t use a mobile phone?