Regions Help & Support

FAQ

Can I change or cancel my scheduled Bill Payment?

Set up online bill payments to just about any company or person. You select which person or company you want to pay and choose an available pay date for a bill to be paid. To access

  • In Online Banking: Select the Customer Service menu to view options for Account, Card and Payment Services. Within Payment Services, you can access Bill Pay. Follow the steps to select or add billers and details of payments.
  • In the mobile app: In the main menu, select Payments, then Bill Pay. You may then add billers, or view transaction activity.

You may change or cancel any bill payment transaction as long as the payment is in a "Pending" status.

  • Review your previously scheduled or pending payments.
  • If the payment is in a "Processing" status, it will be necessary to contact us as 1-800-472-2265 to determine if a stop payment can be placed on the item.
  • Note: Expedited payments cannot be canceled or edited once they have been submitted.