Regions Help & Support

FAQ

What causes a Bill Pay account to enter collections?

A Bill Payment account may enter an inactive/ frozen status if there is an outstanding uncollected Bill Payment. Once the account enters into this status, Bill Payments may or may not suspended until the status is removed. For more information, please contact us at 1-800-472-2265 to determine if a stop payment can be placed on the item.

FAQsFrequently Asked Questions