Regions Help & Support

FAQ

What happens when a frozen status is removed from a Bill Pay account?

Once a frozen status is removed from a Bill Pay account, payments scheduled with a pay date that occurs after the frozen status is removed will process as usual. Payments with a pay date that occurred while the account was in a frozen status will not be sent. If you need to change or cancel any payment, you may do so four or more days prior to the payment date or as long as the payment is in a "Pending" status. You can also review your previously scheduled or pending payments in the "Pending Payments" box on within the Payment Center.

FAQsFrequently Asked Questions