Regions Help & Support


What do I need to do when I receive my first payment from someone?

If you are a Regions Online Banking customer with an eligible deposit account and a valid email address on file, you are automatically enrolled in the service and the funds will be deposited directly into your account.

If you do not have an email address on file, or the email address/mobile number does not match the email address/mobile number to which the payment was sent, you will simply need log in to Online Banking, select Personal Pay® from the Payments tab, then select Preferences and add the email address or mobile number. Once the email address or mobile number has been added, your payment will automatically be deposited into your account.

FAQsFrequently Asked Questions