Regions Help & Support

FAQ

The wrong account was activated during the reactivation process

Quicken

  • Open the account register for the account that was linked incorrectly.
    • If the transactions have not been accepted to the register, they can be deleted prior to accepting. After deleting the downloaded transactions, deactivate the account then repeat the reactivation steps.
    • If the transactions have already been accepted to the register, restore a backup file.

Instructions

Transactions went to the wrong account after downloading


QuickBooks

  • Open the account register for the account that was linked incorrectly.
    • If the transactions have not been accepted to the register, they can be deleted prior to accepting. After deleting the downloaded transactions, deactivate the account then repeat the reactivation steps.
    • If the transactions have already been accepted to the register, restore a backup file.

Instructions

  1. Remove/delete downloaded transactions that do not match the register in the Online Banking Center.
  2. Follow through the deactivation/reactivation instructions found at www.regions.com/directconnect