Regions Help & Support

FAQ

Why do I see multiple accounts after completing my reactivation with Quicken or QuickBooks?

Quicken

  • First confirm all accounts have been deactivated including hidden (Quicken)
  • If they are, delete the duplicate account from the list and then repeat the reactivation steps

Further Instructions

  1. Prompted to create new account instead of using existing account for online services. Note: If you have not added the account, follow this article.
  2. How to unhide an account
  3. Follow the deactivation steps to deactivate the mistakenly added account and any active account held with Regions found at www.regions.com/directconnect
  4. How to delete an account
  5. Follow through the reactivation steps found at www.regions.com/directconnect

QuickBooks

  • First confirm all accounts have been deactivated including inactive accounts
  • If they are, remove/delete downloaded transactions that do not match the register in the Online Banking center from the incorrect account
  • Repeat the reactivation step

Further Instructions

  1. Show hidden entries in a list
  2. Remove/delete downloaded transactions that do not match the register in the Online Banking Center
    • This should be done for the account that was mistakenly added
    • This step must be followed to attempt to delete the account or ensure these transactions are not included in any reporting.
  3. Follow the deactivation steps to deactivate the mistakenly added account and any active account held with Regions found at www.regions.com/directconnect
  4. Hide an account or subaccount
  5. Follow the reactivation steps found at www.regions.com/directconnect