Regions Help & Support


How can I change the email address or phone number an alert is coming to?

Security Alerts

Regions will send you automatic security alerts to notify you and confirm maintenance online – such as a change of your email address or phone number, your online password, a change of mailing address or debit card order. These alerts are sent to the primary email address we have on file. To edit the primary email address for your personal accounts

  • choose Customer Service, then Settings in Regions Online Banking, or
  • choose Settingsthen Contact Info in the menu of our mobile app.

Keep in mind that while you can update the email address for your profile in the Settings area, it will not change your preferences for account-related notifications, text banking or custom account alerts. You can update those preferences separately.

Optional, Custom Alerts

To review or edit the email address or phone number for your optional alerts,

  • Once logged in to Regions Online Banking, choose the Customer Service tab and select Alerts, and then Alerts Preferences
  • In the Regions Mobile app, choose Alerts in the main menu and then Alerts Preferences

Optional alerts can be sent to multiple email addresses. In addition to optional alerts, starting April 29, 2021 we will automatically provide you with email alerts about certain account activity. 

To update the email address for your account-related notifications, make sure to verify, add or change your email address to keep your contact information up to date.