Regions Help & Support

FAQ

How can I change the email address or phone number an alert is coming to?

Banking Alerts

Regions will send you banking alerts automatically via email to confirm online account maintenance – such as a change to your address, phone number or password — and to notify you about certain time-sensitive activity, such as overdrafts or debit card orders.

These alerts are sent to the primary email address we have on file. Please be sure to keep your primary email address and mobile number up to date so that you will receive alerts in a timely manner. To edit the primary email address for your personal accounts:

  • In Online Banking, choose Settings from the Customer Service tab.
  • In the app, choose Contact Info from the Settings menu.

Keep in mind that updating the email address for your profile in Settings will not change your email address for receiving account-related notifications or custom account alerts. You can manage those preferences separately.

Account Alerts

To review or edit the email address(es) or phone number(s) for your account alerts:

  • In Online Banking, choose Alerts from the Customer Service tab and then select Add/Edit Delivery Methods.
  • In the app, choose Alerts in the main menu and then Add/Edit Delivery Methods.