Regions Help & Support

FAQ

Why can't I turn off some alerts?

Regions will send you automatic security alerts to notify you and confirm maintenance online – such as a change of your email address or phone number, your online password, or even a change of mailing address or order for checks or a debit card. These are in place for security reasons and cannot be turned off.

These alerts are sent to the primary email address we have on file. To edit the primary email address:

  • In Regions Online Banking, choose the Customer Service tab, then Settings. In the Contact & Security Info area, select Email Address.
  • In the Regions mobile app, choose Settings in the main menu, then Contact Info.

Keep in mind that while you can update the email address for your profile in the Settings area, it will not change your custom preferences for account-related notifications, text banking or alerts. You can manage those preferences separately.