Regions Help & Support


How do I update my email address for receiving online statements and documents?

You can change your statements and documents preferences at any time. It is important to keep your email address current so that you will receive a notification when an online statement or account-related document is ready to view.

  • In Online Banking: Select Online Statements from the Accounts menu. On the Online Statements & Documents page, select “Edit” next to the email address you would like to update.
  • In the mobile app: When viewing the account, select the Statements tab. Select the gear icon to open Online Statement Settings. Enter the preferred email address, then Save. (For certain types of accounts, only the primary account owner can edit delivery preferences.)

Visit our Online Statements and Documents page to see a complete list of account-related documents that you will receive after enrolling in online statements.